Remote Customer Service Representative – Payments & Digital Strategy Team – arenaflex Credit Union (Fully Remote, Texas‑Based)
About arenaflex – Your Gateway to a Global Career
At arenaflex, we’re more than a leading airline and credit union; we’re a dynamic community of innovators, travelers, and service‑focused professionals who thrive on connecting people around the world. Our mission is to deliver seamless, secure, and delightful experiences to every member, whether they’re booking a flight, managing their finances, or seeking assistance with a transaction. As a remote member of our Payments and Digital Strategy team, you’ll join a forward‑thinking organization that values flexibility, continuous learning, and a culture of inclusion.
Why You’ll Love This Role
This position sits within the Payments and Digital Strategy group of the arenaflex Credit Union. You’ll be at the heart of daily operations that power electronic payments, ACH processing, wire transfers, and account reconciliations for thousands of members. The role offers a unique blend of customer interaction, technical problem‑solving, and compliance stewardship—perfect for anyone who enjoys a fast‑paced environment and wants to grow their expertise in banking operations while working from the comfort of home.
Key Responsibilities – What You’ll Do Every Day
- Perform daily transaction processing and balancing activities for ACH, wire, and electronic fund transfers.
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
- Assist multiple departments with fraud resolution, member inquiries, and general ledger (GL) reconciliation.
- Manage member cases and service tickets, ensuring timely and accurate resolution.
- Adhere to NACHA rules, Federal banking regulations, and internal policies to maintain strict compliance.
- Process loan payments, multi‑account deposits, credit card payments, and a variety of examinations including IRA, bankruptcy, and payoff reviews.
- Review, approve, and post Remote Deposit Capture (RDC), mobile, ATM, and other image‑enabled transactions.
- Log, analyze, and post significant GL and account adjustments or reversals.
- Execute stop‑pay requests and check batch processing.
- Complete daily balancing and department close procedures.
- Gather required information from members for accurate and timely processing of domestic and international fund transfer requests.
- Research and validate inbound and outbound fund transfer data, communicating with members to execute transfers according to legal guidelines.
- Maintain the security and confidentiality of all accounts and data, ensuring compliance with the Bank Secrecy Act and related regulations.
- Process overdue returns, receipt re‑issues, foreign collections, and prison fees as part of daily workflow.
All You Need for Success – Minimum Qualifications
- Education: High school diploma or GED required; additional coursework in finance or business is a plus.
- Technical Skills: Proficient with Microsoft Excel and Word; experience with banking software (e.g., Episys, Symitar) is preferred.
- Experience: Prior customer service or member service experience, especially within a banking or credit union environment.
- Compliance Knowledge: Familiarity with NACHA rules, Federal Reserve regulations, and the Bank Secrecy Act.
Preferred Qualifications – What Sets You Apart
- Previous experience in ACH, wire, or electronic payment processing.
- Hands‑on experience with credit union core systems such as Episys or Symitar.
- Demonstrated ability to handle high‑volume transaction environments while maintaining accuracy.
- Strong analytical skills with the ability to perform complex mathematical calculations.
- Excellent written and verbal communication skills for interacting with members and internal teams.
Core Skills, Licenses & Certifications
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Ability to work extended hours during peak periods to meet business needs.
- Exceptional customer service aptitude, with a focus on empathy and problem resolution.
- Capacity to thrive in a fast‑paced environment, juggling multiple priorities without sacrificing quality.
- Strong attention to detail and self‑motivation, with the ability to work independently and with minimal supervision.
- Commitment to maintaining perfect attendance and performance standards.
- Successful completion of all relevant arenaflex and credit union pre‑employment compliance screenings.
Compensation, Perks & Benefits
We recognize and reward talent. This remote position offers a competitive hourly rate ranging from $22 to $35 per hour, based on experience and expertise. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:
- Travel Perks: Access to arenaflex’s global network—over 6,800 daily flights to 365 destinations—for you, your family, and friends.
- Health & Wellness: Immediate eligibility for medical, dental, vision, and prescription coverage, plus telehealth options, flexible spending accounts, and wellness programs.
- Retirement Savings: 401(k) plan with company match after one year of service (eligibility varies by department).
- Employee Assistance Program (EAP): Confidential counseling, legal and financial resources, and pet insurance.
- Discount Programs: Reduced rates on hotels, rental cars, cruises, and other travel‑related services.
- Professional Development: Access to online training platforms, certifications, and tuition reimbursement for relevant coursework.
- Work‑Life Balance: Fully remote work arrangement, flexible scheduling, and generous paid time off.
Culture & Inclusion at arenaflex
Our workforce reflects the diversity of the passengers and members we serve. arenaflex is committed to fostering an inclusive environment where every voice is heard and valued. With 20 Employee Resource Groups (ERGs), we empower employees to connect, grow, and drive positive change across the organization. Whether you’re part of a community focused on gender equity, multicultural heritage, veterans, or LGBTQ+ inclusion, you’ll find a supportive network that champions your professional and personal development.
Career Growth & Learning Opportunities
At arenaflex, your career trajectory is limited only by your ambition. As a member of the Payments and Digital Strategy team, you’ll gain exposure to:
- Advanced payment processing technologies and emerging fintech solutions.
- Regulatory compliance frameworks and audit preparation.
- Cross‑functional collaboration with fraud, risk, and member experience teams.
- Leadership pathways into senior operations, compliance, or product management roles.
We invest in continuous learning through mentorship programs, internal workshops, and sponsorship for industry certifications such as Certified Payments Professional (CPP) or Certified Anti‑Money Laundering Specialist (CAMS).
How to Apply
If you’re ready to embark on a rewarding remote career with arenaflex, where you can blend customer service excellence with cutting‑edge payment operations, we want to hear from you. Click the link below to submit your application and start your journey with a company that values your talent, your growth, and your well‑being.
Apply Now – Join arenaflex!
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