Senior Voice of Customer Data Engineer – Remote (Costa Rica) – $35/hr – Join arenaflex’s Customer Listening Team

About arenaflex – Pioneering Customer Insight at Scale

arenaflex is a global leader in financial services and innovative consumer experiences. With a heritage of more than a century, we have continuously reinvented the way people interact with money, travel, and digital commerce. Our mission is to empower every individual to live a life they love, and we do that by listening deeply to our customers, turning their voices into actionable insights, and delivering world‑class experiences every single day. As part of arenaflex’s commitment to diversity, inclusion, and employee well‑being, we foster an environment where every team member feels seen, heard, and valued.

Why This Role Matters – The Voice of the Customer (VOC) Journey

Every interaction you have with a customer is a data point that can shape the future of arenaflex’s products and services. In this role, you will be at the heart of the VOC ecosystem, transforming raw survey data into strategic intelligence that drives product innovation, operational excellence, and superior customer satisfaction. You will collaborate with cross‑functional partners across the organization—including product owners, data scientists, and technology teams—to ensure that the voice of the customer is not only heard but acted upon.

Key Responsibilities

• Data Architecture & Modeling: Design, develop, and maintain robust data models that capture VOC data from multiple sources, ensuring scalability, reliability, and compliance with arenaflex data governance standards.
• Survey Integration & Management: Lead the integration of survey platforms (including the arenaflex‑hosted Qualtrics‑like system) with the central data lake, overseeing data ingestion pipelines, transformation logic, and real‑time analytics capabilities.
• Advanced Analytics Enablement: Enable big‑data analytics by building pipelines that support batch and streaming workloads using Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Collaboration with Business Stakeholders: Partner closely with product managers, business analysts, and the arenaflex Agile Delivery Teams to translate business requirements into technical specifications and deliver incremental value.
• Performance Optimization: Continuously monitor and fine‑tune data processing jobs to improve throughput, reduce latency, and ensure data quality across the VOC platform.
• Automation & Tooling: Develop and maintain automation scripts (Shell, Python, PySpark) for data validation, testing, and deployment, reducing manual effort and increasing reliability.
• Documentation & Knowledge Sharing: Produce clear documentation of data schemas, pipeline architectures, and operational procedures; mentor junior engineers and contribute to internal knowledge bases.
• Compliance & Security: Ensure all data handling practices comply with arenaflex’s security policies, GDPR, CCPA, and other relevant regulations.

Essential Qualifications

• Minimum 3 years of hands‑on experience with Hadoop ecosystem technologies (Hive, Spark, MapReduce) and strong proficiency in Python and PySpark.
• Demonstrated experience designing and implementing data pipelines for large‑scale survey or VOC data.
• Solid understanding of data modeling principles, relational and NoSQL databases, and data warehousing concepts.
• Proven ability to work in Agile environments, delivering incremental improvements in two‑week sprints.
• Excellent problem‑solving skills with a track record of troubleshooting complex data integration issues.
• Strong communication skills, capable of translating technical concepts to non‑technical stakeholders.
• Fluency in English; Spanish proficiency is a plus for the Costa Rica location.

Preferred Qualifications

• Experience with survey platforms similar to Qualtrics, especially in the context of VOC programs.
• Knowledge of cloud data services (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Certifications in data engineering, big data, or cloud architecture.
• Background in financial services or consumer‑focused industries.
• Familiarity with data privacy regulations and best practices.

Core Skills & Competencies

• Technical Expertise: Hadoop, HDFS, Hive, Spark, Python, PySpark, Shell scripting, SQL, data modeling, ETL design.
• Analytical Mindset: Ability to interpret large data sets, identify trends, and provide actionable recommendations.
• Collaboration: Strong teamwork orientation, comfortable partnering with product owners, data scientists, and business analysts.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools and technologies.
• Customer‑Centric Focus: Passion for turning customer feedback into tangible improvements that enhance the arenaflex experience.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. In this role, you will have access to:

• Mentorship from senior data architects and industry experts.
• Sponsored certifications and training programs in big data, cloud platforms, and advanced analytics.
• Opportunities to lead high‑visibility projects that directly influence product strategy.
• Cross‑functional rotations that broaden your skill set across data science, product management, and engineering.
• A clear career ladder from Senior Data Engineer to Lead Architect, Data Platform Manager, or VOC Strategy Director.

Work Environment & Culture at arenaflex

arenaflex believes that great work stems from a supportive, inclusive, and flexible environment. Our remote‑first policy empowers you to work from anywhere in Costa Rica while staying connected through virtual collaboration tools. We celebrate diversity, encourage open dialogue, and provide resources that promote mental, physical, and financial well‑being.

• Flexible Work Arrangements: Choose between fully remote, hybrid, or on‑site models based on your role and personal preferences.
• Inclusive Community: Employee resource groups, cultural celebrations, and regular town‑hall meetings foster a sense of belonging.
• Health & Wellness: Access to virtual health clinics, mental‑health counseling, and wellness apps.
• Family Support: Generous parental leave policies and family‑friendly initiatives.

Compensation, Perks & Benefits

• Competitive base salary of $35 per hour, with performance‑based bonus incentives.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, conferences, and certifications.
• Employee assistance program offering confidential counseling and financial advice.
• Access to arenaflex’s global wellness platform, featuring on‑demand fitness classes and nutrition guidance.

How to Apply

If you are passionate about turning customer voices into data‑driven action, thrive in a collaborative, fast‑paced environment, and want to grow your career with a world‑renowned brand, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s mission to deliver extraordinary experiences.

Apply Now

Join arenaflex – Make an Impact Every Day

At arenaflex, you will be part of a dynamic team that values curiosity, integrity, and continuous improvement. Your contributions will directly influence how millions of customers worldwide feel heard and valued. Take the next step in your career and help shape the future of customer experience with arenaflex.