Customer Operations Advisor – Beverage Service & Installation Specialist (Remote, Travel Up to 25%)

About arenaflex – Refreshing the World, One Beverage at a Time

arenaflex is a globally recognized total‑beverage leader, delivering more than 250 iconic products that delight consumers in every corner of the world. With a heritage that stretches back over a century, arenaflex has continuously evolved from a single‑product company into a diversified portfolio of sparkling, still, dairy, and specialty drinks. Our purpose is simple yet powerful: to refresh the world and make a difference. We achieve this by fostering an inclusive culture, embracing a growth mindset, and investing in the development of every employee.

Why This Role Matters

As a Customer Operations Advisor at arenaflex, you will be the trusted liaison between our food‑service partners and the internal teams that deliver equipment, flavors, and service solutions. Your expertise will ensure that every installation, replacement, or removal project runs smoothly, that our customers receive timely support, and that arenaflex continues to be seen as the go‑to partner for beverage service excellence.

Key Responsibilities

• Primary Point of Contact: Act as the arenaflex Ambassador for food‑service customers, diagnosing service issues, understanding business needs, and championing program adoption.
• Project Coordination: Manage the full lifecycle of new equipment installations, replacements, flavor changes, removals, and remodels, ensuring all logistical details are executed flawlessly.
• System Management: Track and update all activities in arenaflex’s operational platforms (including Thirsty, QuickBase, and other tracking tools) to maintain real‑time visibility for stakeholders.
• Scheduling & Fulfillment: Use arenaflex’s information systems to schedule installations, exchanges, buy‑backs, and removals, guaranteeing that service commitments meet or exceed customer expectations.
• Issue Resolution: Research, troubleshoot, and resolve operational challenges quickly, leveraging data and cross‑functional resources to deliver rapid solutions.
• Customer Communication: Confirm service details, follow up on orders, and maintain open lines of communication to drive satisfaction and repeat business.
• Asset & Parts Management: Source, coordinate, and deliver required assets or parts, ensuring inventory accuracy and timely delivery.
• Feedback & Continuous Improvement: Log inquiries and feedback in database tools, analyze trends, and partner with internal teams to enhance service performance.
• Partnership Development: Build strong relationships with customers, third‑party service providers, and internal sales executives to achieve shared goals.
• Order Processing: Expedite orders, communicate demand effectively, and ensure seamless flow from request to delivery.

Essential Qualifications

• High school diploma, GED, or an undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum of 2 years of customer‑facing experience in a call‑center, sales, or sales‑support environment.
• Demonstrated ability to build and nurture professional relationships with diverse stakeholders.
• Strong verbal and written communication skills, with an emphasis on clarity and empathy.
• Proficiency with technical software applications and a comfort level navigating multiple data systems.
• In‑depth knowledge of account management principles, stewardship techniques, and continuity of supply.
• Solid problem‑solving abilities and a track record of leading initiatives to resolution.
• Familiarity with distributor policies, supply‑chain logistics, and fulfillment processes.

Preferred Qualifications & Experience

• Experience with beverage equipment installations, HVAC or refrigeration systems, and technical support.
• Background in managing large‑scale service projects for retail, restaurant, or entertainment venues.
• Exposure to arenaflex’s proprietary platforms (or similar ERP/CRM tools) for tracking service tickets and project status.
• Certification or training in logistics, supply‑chain management, or related disciplines.
• Demonstrated ability to thrive in a remote work environment while maintaining high levels of productivity and collaboration.

Core Skills & Competencies

• Customer Service Excellence: A genuine passion for delivering outstanding service and a proactive approach to anticipating needs.
• Technical Acumen: Ability to understand and troubleshoot equipment, refrigeration, and HVAC systems.
• Organizational Mastery: Strong attention to detail, ability to juggle multiple projects, and keep accurate records.
• Analytical Thinking: Use data to identify patterns, drive decisions, and recommend improvements.
• Collaboration & Influence: Work effectively across functions—sales, logistics, engineering, and third‑party vendors—to achieve common objectives.
• Adaptability: Comfortable with a dynamic environment, shifting priorities, and occasional travel (0‑25%).

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Operations Advisor, you will have access to:

• Structured mentorship programs that pair you with senior leaders in operations and supply chain.
• Online learning platforms offering courses in project management, data analytics, and advanced customer experience.
• Opportunities to cross‑train in related functions such as sales, distribution, and product development.
• A clear career ladder that can lead to roles such as Senior Operations Specialist, Regional Service Manager, or Business Process Analyst.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $64,700 – $77,600, calibrated to geography, experience, and skill set. In addition to base pay, you can expect:

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible work‑from‑home arrangements.
• Employee assistance programs that support mental health, financial wellness, and work‑life balance.
• Discounts on arenaflex products and exclusive access to new beverage launches.
• Recognition programs that celebrate innovation, teamwork, and customer‑centric achievements.

Work Environment & Culture at arenaflex

Our culture is built on four core behaviors: curious, empowered, inclusive, and agile. We believe that a diverse, equitable, and inclusive workplace fuels creativity and drives business success. At arenaflex you will find:

• A collaborative, virtual‑first environment that encourages open dialogue and idea sharing.
• Employee resource groups that champion diversity, sustainability, and community impact.
• Regular town‑hall meetings where leadership shares strategic direction and celebrates milestones.
• Opportunities to participate in community service initiatives and sustainability projects.

How to Apply

If you are ready to become a pivotal part of arenaflex’s customer‑focused operations team, we invite you to submit your application today. Showcase your experience, highlight your passion for service excellence, and tell us how you will help arenaflex continue to refresh the world.

Apply Now

Join arenaflex – Where Your Impact Matters

At arenaflex, every interaction, every installation, and every solution you deliver contributes to a larger mission: delivering joy to consumers while supporting the partners who bring our beverages to life. We look forward to welcoming a dedicated, detail‑oriented professional who thrives in a fast‑paced, customer‑centric environment. Take the next step in your career and become part of a legacy that spans more than 130 years of innovation and growth.