Remote Health Advocate – Medicare Outreach & Member Engagement (Work From Home, California)

Join arenaflex: Where Compassion Meets Innovation in Healthcare

At arenaflex, we believe that meaningful work begins with meaningful purpose. As a forward-thinking leader in the healthcare space, arenaflex is dedicated to transforming the way individuals experience their health journey. Our mission is rooted in the belief that every person deserves access to compassionate, personalized, and easily navigable healthcare services. We partner with Medicare members across the country to ensure they understand, utilize, and benefit fully from the healthcare services available to them.

The healthcare industry is evolving at a rapid pace, and arenaflex stands at the forefront of this transformation. We are not just a company — we are a community of advocates, problem-solvers, and compassionate communicators who are committed to closing gaps in care, improving health outcomes, and delivering an exceptional member experience. If you are passionate about making a tangible difference in people's lives, thrive in a remote work environment, and want to grow your career with an organization that genuinely invests in its people, arenaflex is the place for you.

We are currently hiring a dedicated Remote Health Advocate – Medicare Outreach & Member Engagement to join our dynamic Healthy Outcomes Team. This is a full-time, work-from-home opportunity based in California, offering a competitive hourly wage of $70–$80 per year (base compensation varies by experience and qualifications), along with a comprehensive benefits package designed to support your wellbeing and professional growth.

Position Summary

As a Health Advocate at arenaflex, you will serve as a vital point of contact for our Medicare members, reaching out through digital and telephonic channels to encourage healthy behaviors, promote preventive care, and ensure members fully understand the benefits available to them under their Federal Medicare plan. Your role is centered on building trusting relationships, addressing barriers to care, and connecting members with the right resources at the right time.

You will play a critical role in supporting Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives by performing outreach that drives members to complete important screenings, vaccinations, and medication refills. Through motivational interviewing, empathetic communication, and proactive problem-solving, you will help close gaps in care and improve Star health outcomes for our diverse member population.

Key Responsibilities

• Conduct inbound and outbound calls to Medicare members who may benefit from designated healthcare services, including preventive screenings, immunizations, and medication refills.
• Effectively capture barriers to care, collect relevant data, and utilize motivational interviewing techniques to provide solutions that help close gaps in care.
• Deliver best-in-class support to every member, treating each individual with professionalism, respect, and empathy.
• Act as a liaison between members, healthcare providers, and pharmacies to coordinate seamless care.
• Actively listen and accurately document member-reported information in the CRM system to support HEDIS clinical record documentation.
• Provide members with timely, accurate information to help them make informed decisions about their health and healthcare.
• Engage, consult with, and educate members based on their unique needs, preferences, and understanding of available services.
• Take end-to-end ownership of the member experience, serving as a single point of contact and resolving issues promptly.
• Build trusting relationships with members by taking the time to understand their needs fully.
• Walk members through arenaflex programs, tools, and resources designed to support healthy behaviors.
• Track and report all member contacts, events, and outcomes through appropriate systems and processes.
• Use professional communication skills to build strong relationships with both internal and external stakeholders.
• Utilize relevant system tools and resources to produce quality business communications, including letters and spreadsheets, in response to member inquiries.
• Handle multiple functions and products simultaneously while maintaining or exceeding performance standards.
• Identify issues that require escalation and provide suggestions for resolution.
• Demonstrate professionalism and represent arenaflex positively in all member and constituent interactions.
• Support individual, team, and business goals and initiatives, taking ownership of personal results.

Additional Capabilities and Expectations

• Proficiency with Windows-based applications and the ability to use standard corporate software packages with a high level of computer literacy.
• Strong communication skills, with prior experience speaking with clinical providers and clinical staff.
• Excellent listening and interpersonal skills, with the ability to build and maintain effective working relationships.
• Strong analytical skills with a focus on accuracy and attention to detail.
• Demonstrated ability to de-escalate challenging situations.
• Empathy, curiosity, passion for learning, and active listening skills.
• Creative problem-solving abilities and a strong desire to advocate for members.
• Adaptability and the ability to thrive amid change, shifting focus as needed.
• Capacity to work independently, apply critical thinking, multitask effectively, and maintain professionalism.
• Ability to resolve complex issues with responsiveness and sound judgment.
• Willingness to absorb and apply new and changing information.
• Strong multitasking and prioritization skills in a fast-paced, evolving environment.

Required Qualifications

• Recent and related experience working with HEDIS screening measures and behavior change initiatives.
• Related experience working directly with members or consumers, preferably in a call center environment.
• Minimum of 2 years of recent and related experience within healthcare, healthcare marketing, outreach, health education, health coaching, or disease management.
• 2 to 4 years of experience in a healthcare setting with direct communication with various levels of management, including clinical providers.
• High School Diploma or G.E.D.

Preferred Qualifications

• Bilingual or multilingual candidates are strongly encouraged to apply.
• Bachelor's degree or equivalent work experience preferred.
• Clinical certification (such as Certified Nursing Assistant, Medical Assistant, or similar) is highly recommended but not required.

Why Work at arenaflex?

At arenaflex, we believe that our people are our greatest strength. We are committed to fostering a supportive, inclusive, and engaging work environment where every team member feels empowered to thrive. When you join arenaflex, you become part of a culture that values collaboration, continuous learning, and a shared commitment to improving lives.

Comprehensive Benefits Package

• Full range of medical, dental, and vision insurance plans.
• 401(k) retirement savings plan with company contributions.
• Employee Stock Buy Plan for eligible employees.
• Fully paid term life insurance plan for qualified employees.
• Short-term and long-term disability benefits.
• Wellness programs designed to support your physical and mental health.
• Tuition assistance and free professional development courses.
• Discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

For more detailed information on available benefits, please visit our careers portal.

Health and Safety Commitment

arenaflex prioritizes the health and safety of our employees, members, and communities. Certain positions may require full vaccination against COVID-19, including booster shots, unless a reasonable accommodation is approved based on disability, medical condition, religious belief, or other legally recognized reasons. New hires are required to provide proof of vaccination status or apply for accommodation within the first 10 days of employment.

How to Apply

Ready to take the next step in your healthcare career? Joining arenaflex is simple. Review the full job description carefully, complete the online application form, and attach the required documents, including your qualifications certificate with mark sheets, a passport-size photograph, and your signature. Once submitted, our recruitment team will review your application and reach out regarding next steps.

Your Next Chapter Starts Here

If you are a motivated, compassionate, and detail-oriented professional looking to make a real impact in healthcare from the comfort of your home, we invite you to apply today. At arenaflex, your work matters — and so do you. Bring your heart, your skills, and your ambition, and help us shape a healthier future for Medicare members across the nation.