Customer Service Representative – Dental Benefits & Claims Support – Remote (Midwest) – Join arenaflex’s Award‑Winning Team

About arenaflex – A Leader in Dental Insurance Excellence

arenaflex is a nationally recognized dental insurance provider celebrated for its innovative culture, employee‑first philosophy, and commitment to community health. Consistently honored as a Best Place to Work, a Top 100 Healthiest Workplace in America, and a Leader in Insurance Innovation, arenaflex blends cutting‑edge technology with compassionate service to deliver outstanding dental benefits to millions of members across the Midwest.

Our mission is simple: empower individuals and families to achieve optimal oral health while providing our employees with a vibrant, supportive, and growth‑focused environment. As part of arenaflex, you’ll join a team that values collaboration, continuous learning, and the celebration of every success—big or small.

Position Overview

We are seeking an enthusiastic, detail‑oriented Customer Service Representative to become the trusted voice for our dental insurance members and provider partners. In this remote, full‑time role, you will handle a high volume of inbound calls, resolve complex benefit inquiries, and support claims processing—all while upholding arenaflex’s standards of excellence and empathy.

This position offers a flexible schedule, a competitive hourly wage of $17.50 – $19.00, and a comprehensive benefits package designed to promote work‑life balance, professional development, and overall well‑being.

Key Responsibilities

• Answer a high volume of inbound phone calls, delivering accurate, courteous information about dental insurance benefits, coverage options, and claim status.
• Listen actively, ask probing questions, and determine the specific needs, requests, or concerns of members, dental offices, and other stakeholders.
• Document each interaction meticulously, capturing contact details, nature of the inquiry, and resolution steps in arenaflex’s CRM system.
• Leverage multiple internal resources—including policy databases, claims portals, and benefit guides—to research and resolve member issues promptly.
• Assist with claims processing tasks such as claim entry, requesting supplemental information, issuing refund requests, and preparing quarterly statements.
• Provide knowledgeable support for pre‑tax spending accounts (FSA, HSA, HRA) and other employee benefit programs, including vision, COBRA, and wellness plans.
• Maintain a consistently positive, professional demeanor, demonstrating tact and empathy on every call.
• Adhere to performance metrics for call documentation, quality, accuracy, and timeliness, striving to exceed arenaflex’s service standards.
• Stay current on Release of Information policies, HIPAA regulations, and other compliance requirements, ensuring all work meets legal and ethical standards.
• Collaborate with cross‑functional teams—claims, underwriting, IT, and member services—to resolve escalated issues and improve processes.

Essential Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Minimum two years of experience in a high‑volume customer service environment, preferably within a call‑center setting.
• Demonstrated ability to thrive in fast‑paced, structured environments while maintaining attention to detail.
• Excellent written and verbal communication skills, with a strong focus on clarity and empathy.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and virtual collaboration tools such as Microsoft Teams, Zoom, or similar platforms.
• Ability to quickly learn and adapt to new technology platforms and software applications.
• Residency in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota.
• Reliable attendance record and commitment to scheduled work hours.

Preferred Qualifications & Experience

• Previous experience in the dental or broader healthcare insurance industry, including familiarity with benefits administration and claims processing.
• Knowledge of consumer‑driven health plans, flexible spending accounts, and related employee benefit programs.
• Understanding of HIPAA privacy rules, Release of Information (ROI) procedures, and other regulatory frameworks governing health information.
• Experience using customer relationship management (CRM) or claims management systems.
• Demonstrated track record of meeting or exceeding performance metrics in a call‑center environment.

Core Skills & Competencies

• Active Listening: Ability to hear, interpret, and respond to member concerns with empathy and precision.
• Problem‑Solving: Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions.
• Time Management: Efficiently handle multiple calls and tasks while meeting service level agreements.
• Technical Aptitude: Comfort navigating multiple software platforms, databases, and digital tools.
• Compliance Awareness: Commitment to safeguarding member data and adhering to industry regulations.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to continuous improvement initiatives.

Compensation, Benefits & Perks

arenaflex offers a robust total rewards package designed to attract, retain, and motivate top talent:

• Competitive hourly wage ranging from $17.50 to $19.00, with eligibility for annual performance bonuses.
• Comprehensive health, dental, vision, and supplemental insurance plans.
• Generous paid time off, including vacation, sick leave, personal days, floating holidays, and paid birthday off.
• Flexible work options, including remote work and a four‑day workweek after training (Monday‑Thursday 9 AM – 6 PM, Friday 8 AM – 5 PM).
• 401(k) retirement plan with company match and additional contributions for eligible employees.
• Employee Assistance Program (EAP) for you and your household.
• Professional development assistance: tuition reimbursement, education allowances, corporate memberships, seminars, and on‑the‑job training.
• Wellness initiatives such as on‑site fitness centers (where applicable), virtual wellness challenges, health coaching, biometric screenings, and gym membership discounts.
• Volunteer time off and company‑sponsored community service opportunities.
• Recognition programs that celebrate individual and team achievements throughout the year.

Career Growth & Development

arenaflex is committed to your long‑term success. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs that enhance product knowledge, communication skills, and compliance expertise.
• Mentorship from seasoned professionals who can guide your career trajectory within arenaflex.
• Clear pathways to advanced roles such as Claims Analyst, Team Lead, Quality Assurance Specialist, or Operations Manager.
• Opportunities to participate in cross‑functional projects, process‑improvement initiatives, and innovation labs.
• Regular performance reviews that include personalized development plans and goal setting.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a collaborative, inclusive, and vibrant culture that mirrors the energy of a close‑knit office community. Key cultural pillars include:

• Winning Mindset: We celebrate successes, set ambitious goals, and empower each other to achieve them.
• Trust & Transparency: Open communication channels and regular town‑hall meetings keep everyone informed and engaged.
• Learning & Innovation: Continuous improvement is encouraged through idea‑sharing platforms, hackathons, and learning circles.
• Well‑Being Focus: From mental‑health webinars to virtual fitness challenges, we prioritize holistic employee wellness.
• Diversity & Inclusion: A workplace where every voice is heard, respected, and valued.

Training Schedule

All new hires will complete an intensive training program from 8 AM to 5 PM, Monday through Friday. Upon successful completion, your regular schedule will shift to a four‑day workweek (Monday‑Thursday 9 AM – 6 PM) with a shorter Friday (8 AM – 5 PM), providing a balanced approach to productivity and personal time.

Application Process

If you are ready to join a forward‑thinking, award‑winning organization that invests in its people, please submit your application through the link below. arenaflex is an equal‑opportunity employer and welcomes candidates of all backgrounds. Accommodations are available upon request for any stage of the hiring process.

Apply Now – Start Your Journey with arenaflex!

Why Choose arenaflex?

Choosing arenaflex means aligning yourself with a company that not only leads the dental insurance market but also places employee satisfaction at the heart of its strategy. From industry‑leading benefits to a culture that celebrates health, community, and continuous growth, arenaflex offers the ideal platform for you to thrive both personally and professionally.

We look forward to welcoming you to our team and supporting you as you make a meaningful impact on the lives of our members and the communities we serve.