[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. They are seeking 3 Customer Service Agents to join their Customer Service Ops team in Toronto, where the primary responsibilities include maintaining high customer satisfaction and responding efficiently to customer inquiries.

Responsibilities

• Maintain high customer satisfaction
• Have the ability to adapt/respond to different types of personalities
• Respond efficiently to customer inquiries
• Follow established communication guidelines to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide accurate, valid, and complete information by using the right methods/tools
• Ensure Zendesk tickets are updated and information is accurate and up to date

Skills

• Excellent communication skills
• Customer orientation and ability to adapt/respond to different situations
• Ability to multi-task, prioritise and manage time effectively
• Ability to work under pressure
• Familiarity with CRM systems and practices, desirable

Benefits

• Requires to work in the office twice a week
• Work Schedule: Shifting schedule; 5x a week and 2 consecutive days off
• We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career.
• We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement.
• Competitive compensation, perks and benefits.
• We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

Company Overview