Service Desk Specialist

Consumers Credit Union (CCU) is looking for a Service Desk Specialist to join the Tech department! This is an entry-level opportunity where you’ll be assisting and providing first-level technical support in a fast-paced, collaborative environment.

Responsibilities

• Install, support, and manage hardware, software, and network components to maintain a stable computing environment
• Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
• Support and maintain devices such as scanners, receipt printers, check printers, and document printers
• Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
• Document system changes in the intranet, service desk ticketing system
• Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
• Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
• Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate

Skills

• Associates Degree or completion of specialized tech courses is preferred
• 3+ years of work experience in PC usage, hardware/software support or related is preferred. With this being an early career position, the team will consider 1+ years of experience if you have basic knowledge of providing Level 1 support
• Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi
• Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable
• Critical thinking and problem-solving skills
• A self-starter with the ability to work independently
• Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs
• Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:15PM, Rotating Saturdays: 8 AM - 2 PM

Benefits

• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• You will be eligible to participate in the 401(k) savings plan at any time.
• You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Company Overview