IT Customer Service Specialist

Labcorp is seeking an IT Customer Service Specialist for a dynamic team. The role involves providing first-level technical support for user inquiries, troubleshooting system issues, and assisting with IT support for clients and employees.

Responsibilities

• Provides first-level technical support to the company for user inquiries and system security
• Assists users with log-on problems, reinstating revoked security, and changes in access privileges
• Troubleshoots system errors and lockups, and answers how-to system security questions
• Routes second-level system questions to the appropriate individual/department
• Processes all mainframe security requests and purchase approval security requests
• Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day
• Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support
• Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics

Skills

• HS Diploma
• 1 or more years' experience in IT Customer Service
• 1 or more years' customer support experience
• 1 or more years' experience with strong phone contact handling skills and active listening abilities
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Bachelor's Degree
• 1 or more years' experience in a high volume, inbound call environment(50+calls/day)
• Current or prior Labcorp experience

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Company Overview

Company H1B Sponsorship