Customer Service Agent- Overnight
Aristocrat Interactive is a leading online Real Money Gaming business seeking a full-time Customer Service Agent to support players and enhance their gaming experience. The role involves providing information, troubleshooting technical issues, and maintaining customer confidentiality while achieving daily contact goals.
Responsibilities
- Provide information and process inquiries about accounts, products, and services
- Troubleshoot technical issues related to computer, tablet, and cell phone applications
- Handle inbound calls, real-time chat, emails, and make outgoing calls
- Communicate special marketing offers to VIP customers
- Offer feedback on service failures or customer feedback
- Uphold customer confidentiality and promote what we value
- Stay updated on protocols and work towards set goals and targets of 70 contacts daily
- Maintain all SLAs for chats and phone call inquiries in under 45 seconds
Skills
- 0-2 years of inbound/support call center experience preferred
- At least 21 years old with a High School diploma or equivalent experience; some college preferred
- Excellent written and verbal communication skills
- Ability to work a hybrid schedule with reliable internet and pass an internet speed test
- Able to travel to the office for at least 50% of scheduled shifts
- Must be camera-ready while working
- Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
- Experienced with troubleshooting computers, smartphones, and tablets
- Strong verbal, interpersonal, and written communication skills
- Diligent with strong grammatical and typing/data entry skills
- Able to work independently with initiative and discretion
- Thrive in a fast-paced, dynamic environment while maintaining high customer service
- Organized with excellent time-management skills
- Previous technical support experience is an asset
Benefits
- Health, dental, and vision insurance
- Paid time off
- A 401(k) plan with employer matching
Company Overview