Customer Account Coordinator
Hibbert is a 145-year-old integrated marketing solutions provider serving major companies worldwide. They are seeking a Customer Account Coordinator to provide exemplary support to clients, requiring strong communication skills and the ability to thrive in a fast-paced environment.
Responsibilities
- Work directly with clients to do whatever is needed to make their marketing programs successful
- Process orders, post receipts
- Handle customer requests
- Maintain inventory levels via computerized inventory systems
- Track shipments
- Provide regular communications to the clients that are related to their program/project status and deliverables
- Successfully complete job duties independently yet know when to ask for help if necessary
- Follow all quality control standards to ensure all processes are followed exactly
- Provide documentation to ensure that all best practices are captured (to meet ISO and client standards.)
Skills
- Prior customer service experience, including direct written and verbal client contact is required
- Experience successfully handling high volume emails with the ability to stay current is a must
- Intermediate skill level with MS Excel and Word is required
- Effective written and verbal communication skills are necessary
- Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment is a must
- Knowledge of direct marketing industry is highly valued
- Some college preferred
Benefits
- A choice of health plans
- Company matching 401K
- Tuition assistance
- Paid time off
Company Overview