Nonprofit Relations Associate | Boston, MA

Givinga is a technology company based in Boston, MA, that is redefining philanthropy through innovative tools and technology. The Nonprofit Relations Associate will serve as a primary point of contact for charitable organizations, managing relationships and ensuring a positive experience while supporting operational processes surrounding donation disbursement.

Responsibilities

• Serve as a primary point of contact for charitable organizations that have received donations through the Givinga platform, managing and nurturing those relationships to ensure a positive and seamless experience
• Manage the nonprofit support experience and tickets, assisting nonprofits with accessing the nonprofit portal and retrieving donor information
• Support nonprofits through the ACH enrollment process and lead outreach campaigns to collect and verify ACH payment details
• Assist partners who leverage Givinga's automated disbursement engine to deliver charitable donations
• Assist in developing and maintaining operational processes surrounding donation disbursement, including procedures for returned checks, stale checks, and charity closures
• Conduct twice a week in-office visits to process incoming mail, including collecting mailed donations and managing returned check donations
• Update nonprofit database to ensure the ongoing accuracy and integrity of organizational records
• Perform research to identify and resolve discrepancies in charity database

Skills

• Positive, professional attitude with a genuine passion for helping others
• High level of integrity when handling sensitive financial and organizational data
• Strong attention to detail and commitment to accuracy
• Eagerness to learn and grow within a dynamic, evolving role
• Ability to remain composed and solution-focused in high-pressure or fast-paced situations
• Experience or demonstrated ability in supporting customers
• Ability to embrace new technologies and identify opportunities for automation

Benefits

• Company Stock Awards Based on Performance
• Full health, dental, and vision insurance
• HSA and FSA Plans
• Company Paid Life Insurance
• Company Paid Short Term & Long Term Disability Insurance
• 401(k) Plan with Company Match
• Unlimited PTO & Sick Time
• Paid Holidays
• Hybrid work environment

Company Overview