Senior Data & Voice‑of‑Customer Analyst – Live Chat, Remote – $35 /hr – 2024 – arenaflex

About arenaflex – Pioneering Customer Insight at Scale

arenaflex is a global leader in financial services and digital commerce, renowned for delivering a first‑class experience to millions of consumers, businesses, and partners every day. Our mission is to empower people to thrive by listening to their voices, turning raw feedback into actionable insight, and driving innovative solutions that shape the future of commerce. At arenaflex, integrity, inclusion, and relentless curiosity are not just buzzwords – they are the foundation of a culture where every employee is seen, heard, and valued.

Why This Role Matters

In 2024, arenaflex’s Customer Listening Team processes more than five million surveys across 20+ countries and 10+ languages. The data you help curate and analyze fuels strategic decisions that improve products, services, and the overall customer journey. As a Senior Data & Voice‑of‑Customer Analyst, you will be at the heart of this transformation, shaping the way arenaflex captures, stores, and interprets the “voice of the customer” (VoC) across our enterprise‑wide analytics platforms.

Key Responsibilities

• Collaborate with cross‑functional teams – Partner closely with product owners, data engineers, and agile technology squads to translate business needs into technical specifications.
• Design and maintain robust data models – Build scalable, high‑performance data schemas that support both batch and real‑time analytics for VoC initiatives.
• Develop and optimize data pipelines – Leverage Hadoop, HDFS, MapReduce, Hive, Spark, and Python to ingest, transform, and enrich survey data from the Cornerstone platform.
• Ensure data quality and integrity – Implement automated testing, validation, and monitoring frameworks to guarantee accuracy and reliability of VoC metrics.
• Drive analytical insights – Produce actionable dashboards, KPI reports, and predictive models that empower stakeholders to make data‑driven decisions.
• Automate repetitive processes – Identify opportunities for automation, develop scripts (Shell, Python), and streamline workflows to increase efficiency.
• Mentor junior analysts – Share best practices, provide technical guidance, and foster a collaborative learning environment within the team.
• Participate in agile ceremonies – Contribute to sprint planning, daily stand‑ups, retrospectives, and backlog grooming to ensure timely delivery of features.
• Stay ahead of industry trends – Continuously explore emerging technologies and methodologies to keep arenaflex’s VoC capabilities cutting‑edge.

Essential Qualifications

• Minimum 3 years of hands‑on experience with big‑data technologies such as Hive, Hadoop, Spark, and Python.
• Proven track record designing and implementing data models for large‑scale analytics platforms.
• Strong understanding of survey data structures, statistical analysis, and metric definition.
• Experience with ETL tools and scripting languages (Shell, Python) for data ingestion and transformation.
• Demonstrated ability to work in an agile environment, delivering incremental value in short sprints.
• Excellent communication skills – able to translate complex technical concepts into clear business language.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a remote setting.

Preferred Qualifications

• Advanced degree (M.S. or Ph.D.) in Computer Science, Statistics, Data Science, or a related field.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Familiarity with data‑visualization tools such as Tableau, Power BI, or Looker.
• Background in customer experience research, market research, or related domains.
• Certification in Agile (Scrum Master, Product Owner) or Data Engineering.

Core Skills & Competencies

• Technical Proficiency: Mastery of Hadoop ecosystem, Spark, Python, and SQL.
• Analytical Mindset: Ability to dissect large datasets, identify patterns, and generate insights.
• Collaboration: Strong teamwork skills, comfortable partnering with product, engineering, and business stakeholders.
• Problem‑Solving: Proactive in diagnosing issues, proposing solutions, and implementing fixes.
• Communication: Clear written and verbal articulation of findings to both technical and non‑technical audiences.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools and processes.

Compensation, Perks & Benefits

arenaflex offers a competitive base salary of $35 per hour, complemented by performance‑based bonuses. Our comprehensive benefits package includes:

• Health, dental, and vision coverage with access to on‑site wellness centers staffed by medical professionals (where available).
• Generous paid parental leave and flexible paid time off policies.
• Retirement savings plans with company matching contributions.
• Hybrid, on‑site, or fully remote work options tailored to the role and employee preference.
• Employee assistance program providing confidential counseling through the “Whole Minds” app.
• Continuous learning stipend, tuition reimbursement, and internal career‑development programs.
• Opportunities to attend industry conferences, hackathons, and internal innovation challenges.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Senior Data & Voice‑of‑Customer Analyst you will:

• Gain exposure to global data‑driven initiatives that impact millions of customers.
• Work alongside senior leaders in analytics, product, and technology, building a robust professional network.
• Transition into roles such as Data Engineering Lead, Analytics Manager, or Product Strategy Director as you expand your skill set.
• Participate in mentorship programs, technical workshops, and cross‑functional projects that accelerate your growth.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Integrity, Inclusion, and Innovation. We foster an environment where:

• Every voice matters – regular town‑halls, open‑door leadership, and employee resource groups ensure diverse perspectives are heard.
• Work‑life balance is respected – flexible schedules, remote‑first policies, and wellness initiatives support holistic well‑being.
• Continuous improvement is celebrated – we run regular retrospectives, encourage experimentation, and reward creative problem‑solving.

How to Apply

If you are passionate about turning raw customer feedback into strategic advantage, thrive in a data‑intensive environment, and want to grow your career with a forward‑thinking global leader, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s mission to shape the future of commerce.

Apply Now – Join arenaflex!