Temporary Part‑Time Customer Support Representative – SVOD Subscription Services – Remote/Atlanta – arenaflex

About arenaflex – Pioneering Positive Storytelling in the Digital Age

arenaflex is a fast‑growing entertainment company that curates uplifting, authentic, and inclusive content across multiple streaming platforms. With a portfolio that includes flagship channels dedicated to family‑friendly programming, faith‑based storytelling, and vibrant urban lifestyle content, arenaflex reaches millions of households worldwide. Our mission is to inspire, entertain, and connect audiences by delivering premium subscription‑video‑on‑demand (SVOD) experiences that celebrate diversity and positivity.

Why This Role Matters

As a Temporary Part‑Time Customer Support Representative, you will be the front line of arenaflex’s commitment to exceptional service. Your interactions will directly influence subscriber satisfaction, retention, and the overall growth of our SVOD platforms. This position is ideal for individuals who thrive in fast‑paced environments, enjoy solving problems through written communication, and are passionate about helping customers enjoy a seamless streaming experience.

Role Overview

Reporting to the Customer Support Manager, you will handle inbound support tickets, respond to inquiries across multiple channels, and collaborate with internal teams to resolve technical and service‑related issues. The role is flexible, with part‑time hours that may shift between weekdays and weekends, and can be performed from our Atlanta office or remotely.

Key Responsibilities

• Provide prompt, courteous, and accurate written responses to subscriber questions, ensuring arenaflex’s service‑level agreements (SLAs) are met or exceeded.
• Troubleshoot and resolve issues related to streaming apps, device compatibility, account access, and billing across iOS, Android, Amazon Fire, Xbox, Tizen, Apple TV, Roku, and other platforms.
• Document each interaction in the ticketing system, capturing detailed notes that aid in trend analysis and knowledge‑base development.
• Monitor ZenDesk dashboards to identify recurring problems, sentiment shifts, and volume spikes, and proactively recommend process improvements.
• Collaborate with product, engineering, and content teams to relay customer feedback, contributing to feature enhancements and bug fixes.
• Participate in daily review sessions, presenting findings on request patterns, platform‑specific issues, and social‑media sentiment.
• Uphold arenaflex’s brand voice and values in every communication, reinforcing a positive and uplifting experience for every subscriber.
• Escalate complex technical problems to the dedicated programming team while maintaining ownership of the case until resolution.

Essential Qualifications

• Education: Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
• Experience: Minimum of 1 year in a customer‑facing role, preferably within media, digital MVPD, OTT SVOD services, e‑commerce, or retail environments.
• Technical Familiarity: Hands‑on experience with streaming services and the ability to troubleshoot basic app and device issues.
• Queue Management: Demonstrated ability to handle high‑volume ticket queues while maintaining accuracy and empathy.
• Communication Skills: Exceptional written communication, with a talent for translating technical jargon into clear, friendly language.

Preferred Qualifications

• Experience working with ZenDesk or comparable customer‑support platforms.
• Exposure to multiple streaming device ecosystems (iOS, Android, Roku, Apple TV, etc.).
• Background in project coordination or cross‑functional collaboration within a fast‑moving media company.
• Strong analytical mindset with the ability to interpret data trends and suggest actionable improvements.

Core Skills & Competencies

• Emotional Intelligence (EQ): Ability to empathize with diverse customer personalities and adapt communication style accordingly.
• Problem‑Solving: Quick triage of issues, prioritizing root‑cause analysis, and delivering concise solutions.
• Patience & Tact: Maintaining composure under pressure and meeting tight deadlines without sacrificing quality.
• Collaboration: Working effectively with internal teams—including product, engineering, marketing, and legal—to resolve customer concerns.
• Continuous Learning: Staying current on streaming technology trends, platform updates, and content distribution models.
• Technical Proficiency: Strong command of Microsoft Office, especially Excel for data tracking and reporting.

Tools & Technologies You’ll Use

• ZenDesk (or similar ticketing system) for case management and reporting.
• Microsoft Office Suite – Excel for data analysis, Word for documentation, and Outlook for internal communication.
• Streaming device consoles (Roku, Apple TV, Fire TV, etc.) for hands‑on troubleshooting.
• Internal knowledge‑base platforms and collaboration tools such as Slack or Microsoft Teams.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and purpose‑driven workplace. Whether you work from our modern Atlanta office or from the comfort of your home, you’ll be part of a team that values creativity, transparency, and mutual respect. Our culture emphasizes:

• Flexibility: Adjustable schedules to accommodate personal commitments and peak support periods.
• Diversity & Inclusion: A commitment to hiring and supporting talent from varied backgrounds, ensuring every voice is heard.
• Growth Mindset: Access to internal training, webinars, and mentorship programs that accelerate professional development.
• Community Impact: Opportunities to contribute to arenaflex’s mission of uplifting storytelling that resonates with global audiences.

Career Development & Learning Opportunities

While this is a temporary, part‑time role, arenaflex views every position as a potential pathway to long‑term career growth. Successful representatives often transition into full‑time customer‑experience, operations, or product‑management roles. You will receive:

• Regular performance feedback and coaching from senior support leaders.
• Access to a curated library of industry webinars on OTT trends, customer experience best practices, and emerging streaming technologies.
• Opportunities to shadow cross‑functional teams, gaining insight into product development, content acquisition, and marketing strategies.
• Potential eligibility for internal job postings and promotions based on performance and business needs.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage commensurate with experience, along with a benefits package that may include:

• Paid time off and holiday pay for part‑time employees.
• Access to arenaflex’s streaming portfolio at no cost, allowing you to stay current with our content offerings.
• Wellness resources, including virtual fitness classes and mental‑health support.
• Employee assistance programs and discounts on partner services.
• Opportunities to earn performance‑based bonuses tied to customer satisfaction metrics.

Health & Safety Commitment

arenaflex requires that employees entering any physical office location be fully vaccinated against COVID‑19, in accordance with applicable laws and regulations. This policy helps ensure a safe environment for all team members and visitors.

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities or sincerely held religious beliefs.

How to Apply

If you are enthusiastic about delivering world‑class support to streaming subscribers and want to be part of a purpose‑driven entertainment brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience through our online portal.

Apply Now – arenaflex Careers

Join arenaflex and Make an Impact

At arenaflex, every interaction matters. By joining our Customer Support team, you will help shape the viewing experience of thousands of subscribers, ensuring they enjoy uplifting, high‑quality entertainment without interruption. Bring your passion for service, your curiosity for technology, and your commitment to excellence—apply now and become a vital part of arenaflex’s success story.