Market Operations Analyst (Health Plans or Managed Care)

Ready to make an impact where operations, data, and strategy meet? At Liberty, we’re looking for a Market Operations Analyst who thrives in a fast‑paced environment and enjoys turning data and operational insights into meaningful action. This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams. What You’ll Do

• Analyze market performance data to identify trends, gaps, and opportunities for improvement
• Support operational initiatives across claims, provider, and member processes
• Collaborate with cross‑functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
• Monitor key performance metrics and develop reports to support leadership decision-making
• Identify root causes of operational challenges and recommend scalable solutions
• Assist with process improvement initiatives to enhance efficiency, accuracy, and compliance
• Track and support implementation of system updates, configuration changes, or operational enhancements
• Provide insights and documentation to support ongoing business operations and strategic initiatives

What You Bring

• Minimum Bachelor’s degree (4‑year) in Business, Healthcare Administration, or a related field
• 2+ years of experience in healthcare operations, process improvement, or project coordination preferred
• Experience within a health plan or managed care environment is a plus
• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable insights
• Experience working with cross‑functional teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Effective communication skills (written and verbal)

Nice to Have

• Experience with reporting tools (Excel, Power BI, SQL, etc.)
• Familiarity with claims, utilization management, or provider operations
• Experience with system workflows, configuration, or process design

Why You’ll Love This Role

• High visibility across multiple departments
• Opportunity to influence process improvements and operational outcomes
• Collaborative and growth-focused environment
• Ability to work on impactful initiatives that improve member and provider experiences

Qualifications

Location Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States. What Liberty Offers Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity. Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $80,000 - $90,000 annually, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions. Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth. Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture. Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve. We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements. Sponsorship and Relocation Specifications Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled. No relocation assistance or sponsorship available at this time. Apply To This Job