Experienced Customer Relationship Representative - Remote Seasonal Opportunity
Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and expand our eCommerce department. We're seeking a highly skilled and enthusiastic Customer Relationship Representative to join our team on a seasonal basis. As a Customer Relationship Representative at arenaflex, you will be the voice of our brand, representing the entire company through communications with customers over the phone and via email. You will be responsible for providing outstanding customer service, resolving issues, and exceeding service level expectations. If you're a people person with a passion for gardening and eCommerce, we want to hear from you! About arenaflex arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. We've built a strong eCommerce department, doing business online as Proven Winners Direct, and we're growing rapidly. Our mission is to provide easy, successful, and inspiring experiences for our customers, and we're looking for talented individuals to join our team.
Key Responsibilities
As a Customer Relationship Representative, your typical day might include
- Helping customers pick out plants for their gardens over the phone
- Ordering replacement plants for customers with issues
- Responding to customer reviews to sustain trust in our brand
- Answering general customer questions on our product pages
- Utilizing Salesforce, the #1 software for CRM and statistical data reporting We're Looking for Someone Who
- Is optimistic, positive, and grateful, with a passion for delivering exceptional customer experiences
- Is empathetic, genuinely caring about each customer and their experience with our brand
- Is responsible, taking ownership of their position and striving to improve every day
- Is creative, loving to brainstorm, collaborate, and create We Want You to Enjoy
- Solving problems, figuring things out, and finding solutions
- Learning new things, staying up-to-date on gardening and eCommerce trends
- Varying work, with the flexibility to adapt to changing needs and priorities
- Working with a talented team of professionals in a casual office setting Essential Qualifications
- Minimum 2 years experience in a customer service role or similar position
- Minimum 2 years experience with Microsoft Office
- Salesforce experience is a plus, but not necessary
- Relevant college coursework preferred Preferred Qualifications
- Experience with gardening or horticulture
- Knowledge of Proven Winners plants and products
- Strong communication and problem-solving skills Skills and Competencies
- Demonstrated ability to quickly learn and adapt to new computer systems and technology
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution skills
- High attention to detail and organizational skills Career Growth Opportunities
- Opportunities for professional growth and development in a dynamic and growing company
- Collaborative and supportive work environment
- Flexible scheduling and remote work options Work Environment and Company Culture
- arenaflex is a remote-friendly company, with a casual and collaborative work environment
- We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees
- We offer a range of benefits and perks, including flexible scheduling, professional development opportunities, and a fun and supportive work environment Compensation and Benefits
- Competitive hourly rate of $16.50 per hour, with opportunities for advancement and increased compensation
- Flexible scheduling and remote work options
- Opportunities for professional growth and development
- A range of benefits and perks, including flexible scheduling, professional development opportunities, and a fun and supportive work environment How to Apply If you're a motivated and enthusiastic individual with a passion for customer service and eCommerce, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Application Question(s)
- What makes you a great fit for this role?
- Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
- Do you reside in Michigan or Ohio?
- Do you know that this is a seasonal position, lasting around 6 months? Experience
- Customer service 2 years (Required) Work Location Remote Job Types Full-time, Part-time, Temporary, Seasonal Pay From $16.50 per hour Expected hours 20 - 40 per week Shift 4 hour shift, 8 hour shift, Day shift Benefits
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