Operations Business Analyst Lead
Position Title Operations Business Analyst Lead Location Work From Home NC, NC 27513 Job Summary Bank Operations Business Analyst Lead role is critical in supporting operational efficiency, regulatory compliance, and strategic growth by driving improvements across key banking processes and systems. The position will bring a strong understanding of leading operational workflows in a banking environment, combined with the ability to bridge business needs and technical solutions. This is a high-impact role with cross-functional exposure, offering significant opportunities for growth and influence. Job Responsibilities: Analyze end-to-end banking operations (e.g., payments, deposits, loans, treasury services) to identify inefficiencies, bottlenecks, and improvement opportunities Partner with internal stakeholders (Operations, IT, Risk, Compliance, Product) to gather, document, and validate business requirements. Translate business needs into clear and actionable functional specifications, process flows, and use cases. Leads the the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards. Conducts gap analyses and risk assessments to evaluate the operational impact of proposed changes or regulatory updates Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking. Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Stay current on industry trends, regulatory changes, and emerging technologies in banking operations Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Understanding of Project Management Lifecycle and terminology JOB REQUIREMENTS Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum of 7+ years of experience as a Business Analyst within the banking or financial services industry, specifically in operational functions. Strong knowledge of banking operations and supporting systems (core banking platforms, digital banking, payments processing, etc.). Proven ability to gather and document complex business requirements and translate them into clear technical specifications. Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms). Exceptional communication and stakeholder management skills, with a track record of cross-functional collaboration. Preferred Qualifications: Experience with regulatory compliance initiatives (e.g., KYC/AML, Basel, SOX). Familiarity with Agile or hybrid project management environments Professional certifications such as CBAP, PMI-PBA, or Lean Six Sigma are a plus Job Competencies: Technical Aptitude - Comfortable learning and navigating business applications, systems and tools Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required Analytical Thinking - Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements. Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders. Travel 10 – 15% Physical demands (ADA): No unusual physical exertion is involved. Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Pay Range $89,056.50 - $145,171.00 Apply To This Job