Remote Operations Support Analyst – Customer Service & Business Process – $25/hr – arenaflex

About arenaflex – Pioneering Affordable, Friendly Air Travel

At arenaflex, we believe that the sky should be accessible to everyone, and that every flight experience should be safe, reliable, and delightfully affordable. As a leading carrier in the private aviation sector, arenaflex has built a reputation for putting people first—our passengers, our partners, and our employees. Our mission is to connect people to what matters most in their lives through friendly, reliable, and low‑cost air travel, while fostering a workplace where curiosity, growth, and collaboration thrive.

Why This Role Matters

The Operations Support Analyst position is a cornerstone of arenaflex’s commitment to operational excellence. Whether you are diving into ground‑operations data, shaping sales‑enablement tools, or translating raw information into actionable insights, you will directly influence how we deliver a seamless, cost‑effective travel experience to millions of customers. This is a fully remote, full‑time opportunity that offers a competitive hourly rate of $25 per hour and a clear pathway for professional development.

Role Overview

As an Operations Support Analyst at arenaflex, you will be part of two dynamic teams—Ground Operations and Sales Operations. You will work independently and collaboratively, applying analytical rigor, problem‑solving creativity, and strong communication skills to drive process improvements, support decision‑making, and enhance customer satisfaction.

Primary Areas of Impact

• Ground Operations Analyst – Focus on incident data, safety metrics, and operational efficiency.
• Sales Operations Analyst – Enable the sales organization with data‑driven insights, CRM support, and dashboard reporting.

Key Responsibilities

Ground Operations Analyst – Core Duties

• Perform detailed analysis of external incident reports to inform proactive safety and operational decisions.
• Develop clear, concise documentation that articulates business problems, root‑cause analyses, and recommended corrective actions.
• Identify gaps in existing processes and propose targeted improvement initiatives that align with arenaflex’s safety and cost‑efficiency goals.
• Collaborate with cross‑functional teams to translate raw data into meaningful metrics using SQL, Python, or data‑visualization tools such as Tableau or Power BI.
• Lead periodic internal audits to ensure compliance with standard operating procedures and regulatory requirements.
• Assist in the creation and refinement of operational performance dashboards that track key performance indicators (KPIs) across the ground‑operations portfolio.
• Support the development of training materials and onboarding documentation for new analysts and operational staff.
• Participate in ad‑hoc projects, providing analytical expertise to senior leadership as needed.

Sales Operations Analyst – Core Duties

• Provide analytical support to the sales enablement team, including data extraction, cleansing, and reporting.
• Maintain and enhance CRM systems (e.g., Salesforce) to ensure data integrity, accurate pipeline tracking, and seamless user experience.
• Design, build, and distribute regular sales performance dashboards that highlight trends, forecast accuracy, and opportunity health.
• Draft and disseminate internal communications, ensuring that sales teams and stakeholders receive timely updates on process changes, tool enhancements, and performance insights.
• Deliver high‑quality customer service by responding to sales‑related inquiries, troubleshooting CRM issues, and facilitating resolution of data discrepancies.
• Assist in onboarding new sales hires by preparing training materials, conducting walkthroughs of sales tools, and ensuring a smooth transition into the arenaflex sales ecosystem.
• Contribute to continuous‑improvement initiatives, identifying automation opportunities and recommending best‑practice workflows.
• Take ownership of additional tasks delegated by managers, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Bachelor’s degree in Business Administration, Data Analytics, Information Systems, or a related field.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into actionable recommendations.
• Excellent written and verbal communication skills; ability to convey technical concepts to non‑technical audiences.
• Demonstrated proficiency with data‑analysis tools (e.g., Excel, SQL, Python, R) and data‑visualization platforms (e.g., Tableau, Power BI).
• Experience working with CRM platforms, preferably Salesforce, including data management and report creation.
• Exceptional organizational and time‑management abilities; comfortable juggling multiple priorities under tight deadlines.
• Self‑motivated, comfortable working remotely, and capable of collaborating effectively across virtual teams.

Preferred Qualifications & Additional Skills

• Prior experience in the airline or transportation industry, especially in operations or sales support roles.
• Familiarity with incident‑reporting systems, safety management processes, or aviation regulatory frameworks.
• Knowledge of statistical analysis techniques and experience with tools such as SAS or SPSS.
• Project‑management certification (e.g., PMP, Agile) or experience leading cross‑functional initiatives.
• Ability to develop automated workflows using scripting languages or low‑code platforms (e.g., Power Automate, Zapier).
• Strong interpersonal skills with a collaborative, “team‑first” attitude.

Core Competencies for Success

• Analytical Thinking: Ability to dissect problems, identify patterns, and propose evidence‑based solutions.
• Communication Excellence: Clear, concise, and persuasive writing and speaking skills.
• Technical Proficiency: Comfort with data‑centric tools, CRM systems, and visualization software.
• Customer‑Centric Mindset: Commitment to delivering exceptional service to internal and external stakeholders.
• Adaptability: Thrive in a fast‑paced, evolving environment while maintaining high quality standards.
• Collaboration: Ability to build strong relationships across departments, fostering trust and shared ownership of outcomes.

Compensation, Perks, & Benefits

arenaflex offers a competitive hourly wage of $25 per hour, reflecting the value we place on analytical talent. In addition to base compensation, you will enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Flexible paid time off (PTO) and generous holiday schedule.
• Retirement savings plan with company matching.
• Remote‑work stipend for home‑office equipment and internet costs.
• Professional development budget for certifications, courses, and conferences.
• Employee assistance program (EAP) and wellness resources.
• Opportunities to travel on arenaflex flights at discounted rates.

Culture & Work Environment at arenaflex

Our culture is built on three pillars: People‑First, Innovation, and Integrity. We celebrate diversity, encourage curiosity, and empower every employee to take ownership of their career journey. As a remote employee, you will be part of a supportive network that includes regular virtual coffee chats, mentorship programs, and collaborative project rooms. arenaflex believes that a happy, engaged workforce translates directly into superior customer experiences.

Career Growth & Learning Opportunities

arenaflex is committed to your long‑term success. In this role, you will:

• Gain exposure to both operational and commercial facets of a major airline, building a versatile skill set.
• Work alongside senior leaders who provide mentorship, feedback, and sponsorship for advancement.
• Participate in cross‑departmental projects that broaden your perspective and expand your professional network.
• Access a structured learning path that includes data‑analytics certifications, CRM mastery, and leadership development tracks.
• Position yourself for future roles such as Senior Analyst, Business Intelligence Manager, or Operations Strategy Lead.

How to Apply

If you are ready to make a tangible impact on a fast‑growing airline, love turning data into stories, and thrive in a collaborative remote environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for arenaflex’s Operations Support Analyst role.

Apply Now!

Join arenaflex – Fly Higher in Your Career

At arenaflex, every analyst is a catalyst for safer skies, smoother operations, and happier customers. Your analytical expertise will help us continue to deliver low‑cost, high‑quality air travel to communities across the United States and beyond. Take the next step in your professional journey—apply today and become part of a team that’s redefining the future of aviation.