Mac Support Specialist
Duration: 6 months+ Compensation: $45 - 55/hr W2 Location: 100% Remote Seeking a Mac Support Specialist to help build and mature enterprise Mac support operations during a large-scale Mac rollout initiative. This role will focus on support processes, documentation, runbooks, and end-user support best practices. Requirements:
- 3+ years of experience supporting MacOS end users in an enterprise environment
- 2+ years of experience troubleshooting Mac hardware, software, and operating system issues
- 2+ years of experience creating technical documentation, knowledge articles, or support procedures
- 2+ years of experience working directly with end users in a support capacity
- 1+ year of experience working within an ITSM or ticketing platform (ServiceNow, Jira Service Management, etc.) preferred
Responsibilities:
- Provide advanced MacOS support for enterprise users
- Create and maintain support documentation and knowledge articles
- Develop field technician runbooks and support procedures
- Help establish scalable Mac support processes
- Partner with engineering and deployment teams during rollout activities
- Identify opportunities to improve support workflows and user experience
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