Experienced Overnight Customer Service Representative – Remote Work Opportunity for Pennsylvania, Ohio, and West Virginia Residents

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's growing team of overnight, weekend, and holiday lost/stolen customer service agents. As an Experienced Overnight Customer Service Representative, you will play a critical role in providing empathetic and professional support to customers who have fallen victim to potential bank account fraud.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the financial services industry. Our mission is to empower individuals and businesses to achieve their goals through cutting-edge technology and exceptional customer service. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our employees.

• *Job Summary**

We are seeking highly motivated and customer-centric individuals to join our team of overnight, weekend, and holiday lost/stolen customer service agents. As an Experienced Overnight Customer Service Representative, you will be responsible for providing exceptional service to customers who have fallen victim to potential bank account fraud. This role requires strong communication skills, empathy, and problem-solving abilities, as well as the ability to work independently in a remote environment.

• *Key Responsibilities**

• File disputes on behalf of customers who suspect fraud on their accounts

• Express empathy and understanding to customers who are experiencing financial distress
• Maintain a professional and courteous tone throughout all calls
• Utilize problem-solving skills to resolve customer issues in a timely and efficient manner
• Work independently in a remote environment, using a wired high-speed internet connection and a smartphone or landline phone
• Participate in virtual classroom training and ongoing coaching and development opportunities
• *Requirements**

• High school diploma or equivalent (GED) required; Associate's degree preferred

• Must be 18 years of age or older
• Background check required
• Excellent communication skills, both written and verbal
• Ability to use a wired high-speed internet connection with a minimum of 50 Mbps (no Wi-Fi)
• Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) smartphone
• Ability to problem-solve and think critically
• Strong customer service skills, with a minimum of 3 years of experience in a customer-facing role
• Ability to work independently in a remote environment, with minimal supervision
• *Preferred Qualifications**

• Experience in a call center or customer service environment

• Familiarity with banking or financial services industry
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Experience with virtual classroom training and coaching
• *Training and Development**

• Virtual classroom training scheduled to start on Wednesday, October 30, 2024

• Training schedule:
• + Week 1: Wednesday, 5PM-10PM; Thursday, 9PM-2AM; Friday, 9PM-2AM; Saturday, 5PM-10PM; Sunday, 5PM-10PM
• + Week 2: Monday, off; Tuesday, off; Wednesday, 9PM-2AM; Thursday, 9PM-2AM; Friday, off
• Ongoing coaching and development opportunities to support your growth and success
• *Scheduling Options**

• 3 full-time scheduling options:

• + Saturday, 5P-2P; Sunday, 5P-2A; Monday, off; Tuesday, off; Wednesday, 9P-6A; Thursday, 9P-6A; Friday, off
• + Saturday, 5P-2P; Sunday, 5P-2A; Monday, 9P-6A; Tuesday, 9P-6A; Wednesday, off; Thursday, off
• + Saturday, 5P-2P; Sunday, 5P-2A; Monday, 9P-6A; Tuesday, 9P-6A; Wednesday, 9P-6A; Thursday, 9P-6A; Friday, off
• 2 part-time scheduling options:
• + Saturday, 5P-2P; Sunday, 5P-2A; Monday, off; Tuesday, off; Wednesday, 9P-6A; Thursday, 9P-6A; Friday, off
• + Saturday, 5P-2P; Sunday, 5P-2A; Monday, 9P-6A; Tuesday, 9P-6A; Wednesday, off; Thursday, off
• *Benefits**

• 401(k) plan with company match

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work-from-home opportunity
• *Schedule**

• Evening shift

• Holidays
• Night shift
• Weekend availability
• *Supplemental Pay Types**

• Bonus pay

• *Education**

• High school diploma or equivalent (required)

• *Experience**

• Customer service experience: 3 years (required)

• PC or laptop experience: 3 years (required)
• *Job Type**

• Part-time

• *Pay**

• $14.00 per hour

• *Benefits**

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