Digital Operations Coordinator

FanDuel is the premier mobile gaming company in the United States and Canada. They are seeking a Digital Operations Coordinator to join the Marketing Operations team, responsible for supporting the promotional strategy and ensuring a positive customer experience.

Responsibilities

• Support the end-to-end promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
• Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
• Support daily management of the Sportsbook and Casino homepage priorities
• Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
• Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
• Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading to in order to deliver a world class customer experience
• Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction

Skills

• 1+ years of work or internship experience in a marketing environment
• A highly organized, methodical planner, with extreme attention to detail
• Quick learner with strong communication skills
• A great colleague and team player - someone who is willing to roll up their sleeves to complete a task
• Creative thinker and problem solver; for short and long term initiatives
• Experience monitoring and tracking KPIs
• Experience with image editing tools
• Occasionally required to work flexible hours including weekends and/or evenings
• Bachelor degree in business or marketing preferred
• Experience using CMS tools is a plus

Benefits

• Extended medical, vision, and dental coverage
• Life insurance
• Disability insurance
• A retirement program with employer contributions
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• 12 holidays and two (2) floating holidays
• Paid sick time in accordance with applicable Canadian law

Company Overview