Experienced Full Stack Customer Care Representative – Weight Loss Clinical Care
At arenaflex, we're on a mission to revolutionize the way people approach their health and wellness. As a dynamic and forward-thinking organization, we're seeking a talented and compassionate individual to join our team as an On-Site Customer Care Representative. If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative health and wellness solutions, dedicated to empowering individuals to achieve their weight loss goals. Our team is comprised of passionate and dedicated professionals who share a common vision: to provide exceptional customer care and support individuals on their weight loss journey. With a focus on clinical care, we're committed to delivering personalized solutions that cater to the unique needs of our clients.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation. As an On-Site Customer Care Representative, you'll have the opportunity to:
* Make a real difference in people's lives by helping them on their weight loss journey
* Enjoy competitive compensation and comprehensive benefits packages
* Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities
* Develop your skills and knowledge through ongoing training and professional development
* Join a collaborative and supportive team dedicated to your success
Responsibilities
As an On-Site Customer Care Representative, you'll be responsible for:
* Responding to incoming calls and messages in a timely manner throughout your shift
* Following all communication procedures, policies, and guidelines during every customer interaction
* Providing real-time scheduling support by booking patient appointments
* Logging all inquiries and managing the Call Inquiry Log/CRM platform
* Handling customer complaints respectfully and professionally; routing to the appropriate department
* Identifying customer questions, complaints, concerns, and overall needs
* Assisting with other assigned administrative duties as needed
* Exhibiting a high level of professionalism, including appropriate business attire and the ability to maintain proper etiquette in all communications and interactions
Qualifications
To be successful in this role, you'll need:
* At least one year of experience with high-volume calls in a call center setting
* Prior CRM or EHR software experience, with at least one year of experience
* Strong interpersonal skills, professionalism, and the ability to maintain proper etiquette
* Ability to pass a routine background check
* Excellent customer service skills, with a great attitude and professional demeanor
* Excellent attention to detail, with strong verbal and written communication skills
* Ability to multi-task and consistently meet multiple deadlines
* Ability to use good judgment and work with minimal supervision
* High School Diploma or GED required
Benefits
As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:
* Health, dental, and vision insurance
* Short- and long-term disability insurance
* A $50,000 life insurance policy
* 401K plan with match up to 5%
* Paid time off with yearly increases
* Closed on six major holidays
* Tuition reimbursement after six months of full-time employment
* Employee discount on all arenaflex services offered for you and a plus one
Location and Hours
Our office is conveniently located in Northwest Houston, just five miles north of the Willowbrook Mall, near Vintage Park. As an On-Site Customer Care Representative, you'll work a variety of shifts, including:
* 3 PM - 11 PM, Monday - Thursday
* 7 AM - 3 PM, Saturday
How to Apply
If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you! Apply now to join our team as an On-Site Customer Care Representative and take the first step towards a rewarding and challenging career with arenaflex.