Experienced Customer Service Coordinator – Vehicle Maintenance and Rental Operations

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch vehicle maintenance services. As a key member of our team, the Customer Service Coordinator will play a vital role in ensuring seamless interactions with our customers, scheduling preventative maintenance requests, and coordinating outside repairs. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of vehicle maintenance and rental services, dedicated to helping our customers achieve their goals. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities:

* Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues.
• Ensure all arenaflex Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Qualifications:

* 2 years of customer service experience required.

• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by arenaflex management.
• The associate must be able to perform all work adhering to DOT, OSHA, and all arenaflex safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

* While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development.

• Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
• arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Compensation, Perks, and Benefits:

* Competitive salary.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and development.

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now and take the first step towards a rewarding new role. Apply To This Job

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that fosters growth and development. We welcome applications from qualified candidates of all backgrounds. Apply for this job