Wayfair Remote Jobs - Work From Home Jobs
At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.nnAt Wayfair, you can deliver exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. You provide your availability and we will work with that availability to develop your schedule!nnThis isnnnYou will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.nnNo scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.nnnWhat Does au00a0Service Associateu00a0Do?nn tDemonstrate Reliability:u00a0Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure wen tnHandle a High Volume of Contacts:u00a0You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.n tnMeet Our High Performance Bar:u00a0Youu2019ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.n tnEngage Customers:u00a0Youu2019ll need a passion for people. Youn tnListen Actively and Show Empathy:u00a0You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.n tnDe-Escalate Customer Concerns:u00a0Most customers contact us because theyu2019ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.n tnProblem Solve:u00a0Solutions arenu2019t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. Youu2019ll need to think analytically to solve customer problems in a first contact resolution approach.n tnMultitask:u00a0Youu2019ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.n tEscalate Systemic Issues:u00a0Help us continuously improve. Youu2019ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.n Apply Job!