Triage Medical Assistant (CMA, CCMA, RMA)
Charleston ENT & Allergy has an immediate need for experienced and certified Medical Assistants to join our rapidly-growing team as Triage Medical Assistant. Our Clinical Care Connectors are our front line, interacting with patients and their families on a daily basis, and at every stage of the process. Triage MA's also provide real time support to not only our patients, but also to our providers by bridging communication between hospitals, patients and internal providers. While on the phone, Charleston ENT & Allergy's Triage MA's are trusted with the ultimate responsibility- ensuring excellent patient care, the key to our continued success. Triage is open: 7 days per week from 7am to 7pm. Full-benefits after a short waiting period. Duties include, but are not limited to:
- Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
- Provide patient/family with instructions as provided by their physician.
- Communicate lab & other test results to families.
- Assist with medication refills per specific protocol.
- Communicate adjustments or changes in treatment plans to families as instructed by physician.
- Assist providers with patient communication.
- Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols).
- Other duties as assigned.
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