Experienced Customer Service Representative/Social Worker – Remote Opportunity
Job Summary:
At arenaflex, we're dedicated to providing exceptional customer service and support to individuals in need. As an Experienced Customer Service Representative/Social Worker, you'll play a vital role in delivering high-quality service to our clients, while also navigating complex social services and public assistance programs. If you're passionate about making a difference in people's lives and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our team of experts is committed to delivering exceptional results and making a positive impact in the lives of our clients. With a strong presence in the industry, we're known for our expertise, industry connections, and inside knowledge that sets us apart from others.
Job Description:
Position:
Experienced Customer Service Representative/Social Worker
Location:
Remote (Pasadena, CA 91107)
Schedule:
Monday-Friday, 8am-5:00pm
Pay Rate:
$25-27/hour
Roles and Responsibilities:
As an Experienced Customer Service Representative/Social Worker, you'll be responsible for:
- Providing exceptional customer service to high-needs In-Home Supportive Services (IHSS) recipients, often in emergency situations or requiring assistance with navigating county and state public assistance programs, such as IHSS and Medi-Cal.
- Handling inbound calls and correspondence in a professional and courteous manner.
- Resolving all aspects of customer inquiries, providing accurate and timely responses.
- Entering accurate information into our database.
- Collaborating with various staff members to ensure seamless operations.
- Maintaining records and ensuring proper documentation.
- Performing light administrative tasks, such as filing, photocopying, and envelope packing.
- Handling email and phone inquiries in a professional and courteous manner.
Requirements:
* Recent graduate with a Bachelor's degree in Social Work or a related field, such as Psychology, Sociology, or Counseling.
- 1-3 years' experience in social work or homecare administration.
- Previous Call Center or Customer Service experience.
- Microsoft Office proficiency.
- 40 wpm typing speed.
- Background screen after acceptance of job offer.
What We Offer:
* Competitive salary and benefits package.
- Opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.
- Flexible work schedule and remote work options.
- Access to industry-leading training and resources.
- Collaborative and inclusive work environment.
Career Growth Opportunities:
At arenaflex, we're committed to helping you grow and develop your career. As an Experienced Customer Service Representative/Social Worker, you'll have access to:
- Ongoing training and development opportunities.
- Mentorship and coaching from experienced professionals.
- Opportunities for advancement and career growth.
- Collaborative and supportive work environment.
Work Environment and Company Culture:
arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and excellence. Our team is passionate about making a difference in people's lives and is committed to delivering exceptional results. We're proud of our inclusive and diverse work culture, which celebrates individuality and promotes a sense of belonging.
Compensation and Benefits:
arenaflex offers a competitive salary and benefits package, including:
- Competitive hourly rate ($25-27/hour).
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Access to industry-leading training and resources.
- Opportunities for professional development and growth.
How to Apply:
If you're passionate about making a difference in people's lives and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply To This Job
Simple Application Process:
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job