Experienced Customer Support Associate - Work from Home - Oklahoma City, OK
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovative customer contact center, as a Customer Support Associate - Work from Home - Oklahoma City, OK.
About arenaflex
arenaflex is a cutting-edge customer contact center that offers a unique blend of technology, innovation, and customer-centricity. Our mission is to provide exceptional support experiences that exceed our clients' expectations, while also fostering a culture of growth, learning, and collaboration among our team members. With a focus on personal and professional development, we empower our employees to advance their careers and achieve their goals.
Job Description
As a Customer Support Associate at arenaflex, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. You will work with some of the most recognized companies in their industries, providing top-notch support experiences that drive customer satisfaction and loyalty.
Key Responsibilities:
* Qualify callers for programs, products, or services offered by our clients
- Conduct outbound and inbound calls to engage with customers and provide support
- Utilize product knowledge to resolve customer inquiries and concerns
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to enhance product knowledge and support skills
Requirements:
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements (Intel Core i5 2.1GHz or better, Windows 10, 8GB RAM, webcam, high-speed internet access)
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training (Monday-Friday, 9am-5pm EST)
Benefits:
* Remote work opportunities
- Remote training
- Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
- 401(k) benefits for full-time employees after 90-day probationary period
- PTO benefits after 6 months of employment
- Equal opportunity employer with a commitment to diversity and inclusion
What We Offer:
* Competitive hourly rate ($10.00 per hour, $7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to enhance product knowledge and support skills
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Apply Now:
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