Experienced Customer Service Representative Weekday Closer – Delivering Exceptional Member Experiences in a Dynamic Fitness Environment
At arenaflex, we're passionate about empowering individuals to achieve their fitness goals and live healthier lifestyles. As a Customer Service Representative Weekday Closer, you'll play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. If you're a people person with a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a leading fitness organization dedicated to providing a supportive and inclusive environment for individuals to reach their full potential. With a strong commitment to customer satisfaction, we strive to exceed our members' expectations and create a sense of community that extends beyond the gym. As a Customer Service Representative Weekday Closer, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a positive impact on our members' lives.
Key Responsibilities
As a Customer Service Representative Weekday Closer, your primary responsibilities will include:
- Greeting and meeting potential members, providing a great customer experience, and showcasing the benefits of arenaflex membership
- Handling front desk-related tasks, such as:
+ Answering phone calls in a polite and friendly manner to assist with questions or concerns + Taking info calls and tours to provide personalized support to prospective members + Assisting with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
- Facilitating member services issues and questions, and forwarding to the Club Manager or Team Lead as needed
- Maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for our members
Essential Behavior Requirements
To succeed in this role, you'll need to demonstrate the following essential behaviors:
- Customer Service: Communicate and interact with customers (including coworkers and the public) in a way that exceeds their wants and needs
- Listening: Actively listen to customers, empathize with their perspective, and work together to solve problems
- Problem Solving: Recognize and define problems, analyze relevant information, and plan to resolve situations, seeking additional assistance when needed
- Diplomacy: Demonstrate tact and skill in all interactions, using appropriate behavior and language
- Communication: Communicate questions, concerns, or issues to a supervisor in a timely manner
Minimum Qualifications
To be considered for this role, you'll need to possess the following minimum qualifications:
- Honesty and a strong work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
As a Customer Service Representative Weekday Closer, you'll be required to:
- Stand and walk at least 75% of the shift
- Talk in person or on the phone at least 75% of the shift
- Lift up to 50 lbs. less than 30% of the time
Benefits
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative Weekday Closer, you'll have opportunities to:
- Develop your customer service skills and expertise
- Take on additional responsibilities and leadership roles
- Participate in training and development programs to enhance your skills and knowledge
- Advance to leadership positions within the organization
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values teamwork, innovation, and customer satisfaction. Our company culture is built on the principles of:
- Respect and inclusivity
- Open communication and feedback
- Continuous learning and development
- Community involvement and social responsibility
Compensation and Perks
As a Customer Service Representative Weekday Closer, you'll enjoy a competitive hourly rate of $18.81 per hour, plus a range of benefits and perks that support your physical and mental well-being.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our dynamic team at arenaflex and start your journey to a rewarding and challenging career in customer service. Apply for this job Apply for this job