Experienced Inside Sales/Customer Service Representative – Driving Sales Growth and Exceptional Customer Experience

At arenaflex, we're committed to delivering exceptional customer experiences and driving sales growth through our Inside Sales/Customer Service team. As an Inside Sales/Customer Service Representative, you'll play a vital role in assessing customer needs, providing product information, and ensuring customer satisfaction. If you're a motivated, customer-focused individual with a passion for sales and customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As an Inside Sales/Customer Service Representative, you'll be part of a dynamic team that's dedicated to driving sales growth and customer satisfaction.

Key Responsibilities/Essential Duties

As an Inside Sales/Customer Service Representative, you'll be responsible for:

• Generating new and repeat sales by providing product and technical information in a timely manner
• Determining customer requirements and expectations to recommend specific products and solutions
• Recommending alternate products based on cost, availability, or specifications
• Presenting price, credit, and terms in accordance with standard procedures of arenaflex
• Accurately processing customer transactions such as orders, quotes, or returns
• Providing accurate information regarding the availability of in-stock items
• Obtaining accurate information from vendors relating to shipment dates and expected date of delivery
• Increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
• Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Developing meaningful relationships with customers to encourage trust and loyalty
• Actively participating in shipping, receiving, and inventory processes
• Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Filling requests for catalogs, information, or samples
• Capturing accurate and complete information in arenaflex software
• Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team
• Presenting a professional image at all times to customers and vendors

Required Skills/Abilities

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately
• Strong Time Management skills
• Ability to work independently

Other Requirements

* Pass pre-employment drug and alcohol screen and criminal background check

• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary
• Strictly adhere to safety requirements and procedures and comply with arenaflex's "Stop Work" policy
• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

* Associate degree (Preferred)

• Customer Service 2 years (required)
• Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
• Must be persistent, energetic, and entrepreneurial
• PC proficiency

Working Conditions, Hours, Travel

* This job operates in an office and warehouse environment

• This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
• Minimal travel is expected for this position

Physical Requirements

* Ability to sit for long periods of time

• Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
• Ability to reach, bend, stoop occasionally
• May occasionally lift or move up to 25 pounds
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
• Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
• Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.

Compensation and Benefits

* Competitive Pay

• Retention Bonus
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident, and Pet Insurance

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that fosters growth, collaboration, and innovation. As an Inside Sales/Customer Service Representative, you'll have the opportunity to:

• Work with a dynamic team that's dedicated to driving sales growth and customer satisfaction
• Develop meaningful relationships with customers to encourage trust and loyalty
• Continuously learn and grow with our company through training and development opportunities
• Enjoy a competitive compensation and benefits package
• Participate in a fun and inclusive company culture that values teamwork and collaboration

How to Apply

If you're a motivated, customer-focused individual with a passion for sales and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job