Experienced Customer Service Consultant – Houston, TX – $19.25/hr (Hybrid)
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Consultant, you'll play a vital role in creating effortless interactions with our customers, providing accurate information, and resolving issues efficiently. If you're passionate about delivering top-notch customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to create a seamless experience for our customers, from initial contact to resolution. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
As an Experienced Customer Service Consultant, you'll be responsible for:
- Answering inbound phone calls from customers, quickly assessing their needs, and proactively providing solutions with a high degree of accuracy (20%)
- Providing superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up, documenting details of customer interaction into our system (20%)
- Driving customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looking for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences (20%)
- Keeping customers informed on the status of their order, reconciling errors in a cost-effective manner, resolving post-order issues such as returns, and following up to ensure all customer needs are fulfilled (20%)
- Acting as a liaison between customers and manufacturers, as well as between customers and freight carriers, where needed (10%)
- Meeting or exceeding various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. (20%)
- Partnering with the escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases (10%)
Working at arenaflex
As an Experienced Customer Service Consultant at arenaflex, you'll enjoy:
- A dynamic and supportive work environment with opportunities for growth and development
- Competitive compensation and benefits package, including a starting hourly rate of $19.25
- Comprehensive training and onboarding program to ensure your success
- Collaborative team environment with a focus on customer satisfaction
- Opportunities for professional growth and advancement
- Recognition and rewards for outstanding performance
Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent
- 2+ years of customer service or retail sales experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficiency in computer-based platforms and applications
- Ability to adapt to changing situations and priorities
Preferred Qualifications
* College degree
- 3+ years of customer service or retail sales experience
- Experience working in a call center or customer-facing environment
- Knowledge of customer service software and systems
- Certification in customer service or a related field
Competencies
To excel in this role, you'll need to demonstrate:
- Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer
- Skilled at consistently providing excellent customer service, following through on responsibilities to customers, and recovering from any errors made
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment
- Demonstrated ability to effectively communicate with customers, possessing effective listening, speaking, and writing skills, and adjusting communication style to meet audience needs and expectations
- Comfortable engaging with customers who may exhibit frustration and taking responsibility for errors on behalf of the Company
- Capable of and interested in continuous learning, primarily focused on the business, customer service techniques, and products and services sold at arenaflex
- Comfortable making decisions independently
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job