Experienced Seasonal Call Center Customer Service Representative – Remote Opportunity in Williamsburg, KY Area

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a customer service enthusiast with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. Our commitment to helping clients achieve extraordinary customer service is unwavering, and we're dedicated to fostering a culture of excellence in everything we do. arenaflex is an equal opportunity employer, and we're proud to offer a diverse and inclusive work environment that values the unique perspectives and talents of our team members.

Responsibilities and Duties

As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your primary duties will include:

• Handling questions and concerns with the highest degree of courtesy and professionalism
• Communicating and providing accurate answers to resolve end-users' questions and concerns
• Displaying empathy, having a passion for customer service excellence, and enjoying helping people
• Using a tactful manner and ability to effectively deal with difficult situations
• Maintaining knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapt to continual changes to work instructions and procedures
• Available for a flexible schedule
• Attend training as needed
• Listen to performance feedback and integrate suggestions into your daily tasks
• Demonstrate a strong attendance record and excellent work ethic
• Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service
• Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
• Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
• Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
• Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
• Listens to performance feedback and integrates suggestions into your daily tasks
• Demonstrates a strong attendance record and excellent work ethic

Qualifications and Skills

To succeed in this role, you'll need to possess the following qualifications and skills:

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Analytical & resourceful problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed
• High School diploma or equivalent; college course work preferred
• Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
• License/Certification: Medically based trade school diploma/certification, desired

Benefits

As a Seasonal Call Center Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
• Full medical, dental, vision, and life benefits available
• Paid time off
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that values your contributions and well-being

Work Environment and Company Culture

At arenaflex, we're committed to fostering a culture of excellence, inclusivity, and respect. Our work environment is dynamic, supportive, and collaborative, with a focus on delivering exceptional customer experiences. As a Seasonal Call Center Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers.

Compensation and Perks

We offer a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a range of perks, including:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that values your contributions and well-being
• Access to cutting-edge technology and tools to help you succeed in your role
• A comprehensive benefits package, including medical, dental, vision, and life insurance

How to Apply

If you're a customer service enthusiast with a passion for helping others, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job