Customer Experience Agent, Overnight Shift

Job Description:

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Requirements:

• Open to overnight shift from 8pm-5am PST
• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Benefits:

• Generous Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care Benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

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