Call Center Representative - 3rd Shift

About the position Launch Your Career in Travel with Travel Incorporated Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

Responsibilities

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
• Listen actively to understand client goals and create travel solutions tailored to their needs
• Guide clients through itinerary options, modifications, and travel best practices
• Deliver exceptional service that drives client satisfaction and supports performance goals
• Collaborate with internal teams to ensure smooth, accurate travel arrangements
• Proactively identify and act on opportunities to improve the client experience

Requirements

• A strong customer service mindset — you're motivated by helping others
• Excellent communication skills and the ability to build trust quickly
• Tech-savvy and comfortable using email, chat, and other digital tools
• Detail-oriented, organized, and thrives in a structured environment
• High school diploma or equivalent
• Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
• Annual travel to our Duluth office 2–3 times per year for team engagement and development
• Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Nice-to-haves

• Previous client service or call center experience is a plus, but not required

Benefits

• A respected, mission-driven company committed to innovation and service excellence
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided and travel covered for required in-person training

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