Senior Credit & Collections Specialist, Escalations Analyst
Job Description:
- Analyze and manage complex and high-value delinquent accounts.
- Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
- Make daily decisions regarding order holds or releases based on credit limits and payment status.
- Identify and escalate potential write-offs to management.
- Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
- Communicate negotiated resolutions and obtain necessary approvals from internal teams.
- Provide regular updates and progress reports to leadership.
- Engage with customers to present tailored solutions addressing cash flow challenges.
- Propose and escalate alternative payment options when necessary.
- Maintain a professional and diplomatic approach in all customer interactions.
- Support strategic customers and expand market segments.
- Provide insights and trends to Sales and other stakeholders to inform business decisions.
- Develop and implement strategies to ensure accounts remain current post-resolution.
- Train and mentor new team members.
Requirements:
- Typically requires 5+ years of related experience
- Exceptional communication and negotiation skills
- Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, Teams, etc.
- Experience in corporate credit and collections
- Strong understanding of finance principles and practices
- Strong customer service skills
- Ability to multitask across various systems while meeting deadlines
- Prior negotiation experience
Benefits:
- Competitive compensation package
- Health insurance
- Paid time off
- Professional development opportunities
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