Omnichannel Operations Specialist

Operations Specialist, Omnichannel Marketing Contract duration through September 30 - potential to extend Estimated 20–30 hours per week Remote - EST hours Responsibilities:

• Partner closely with the lead stakeholder to support omnichannel strategy development and execution
• Translate brand strategy into structured customer engagement frameworks, journeys, and messaging approaches
• Prepare materials, analyses, and recommendations to enable effective lead stakeholder–driven discussions with stakeholders
• Support internal alignment across cross-functional partners (Analytics, IT, Veeva SMEs, and FSO)
• Leverage data and insights to inform strategy and identify optimization opportunities
• Support decision engine/orchestration efforts by connecting strategic intent to execution readiness
• Proactively identify risks, gaps, and opportunities to improve efficiency and impact

Qualifications:

• 3–5+ years of experience in omnichannel, digital marketing, CRM, or customer engagement strategy
• Experience in pharma/healthcare and working within matrixed organizations
• Strong ability to translate strategy into clear, actionable outputs
• Experience with analytics, customer journeys, and orchestration/decision engines

Preferred Skills:

• Strategic thinker with strong execution focus
• Comfortable operating independently and supporting senior stakeholders
• Detail-oriented, proactive, and solutions-driven
• Strong written communication and material development skills

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