Experienced Customer Solutions Specialist (Remote) - Web & Cloud Application Support

Are you a customer-focused professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of solving complex problems? If so, we invite you to join arenaflex, a leading e-commerce company dedicated to meeting the purchasing needs of foodservice professionals worldwide. As a remote Customer Solutions Specialist, you will play a vital role in providing top-notch support to our customers, leveraging cutting-edge software tools and collaborating with a talented team of experts.

About arenaflex

arenaflex is a dynamic and innovative company that has revolutionized the way foodservice professionals shop online. With a vast selection of products and a commitment to exceptional customer service, we have established ourselves as a leader in the online food service industry. Our remote team is the backbone of our operation, and we are seeking a highly motivated and customer-centric individual to join our ranks.

Key Responsibilities

As a Customer Solutions Specialist, you will be responsible for:

• Providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with the goal of delivering an exceptional customer experience, enhancing customer loyalty, and increasing business sales
• Ensuring that customers always have the most complete and up-to-date information about the status of their orders
• Partnering with other departments within and outside of Customer Solutions to support both the customer and the company
• Using best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Fostering a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Being flexible and adapting to change as we continue to grow as a company
• Taking initiative and using strategic thinking to ensure that arenaflex is the leader in the online food service industry

What We Have to Offer

* A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more

• Opportunities for growth and professional development
• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Essential Qualifications

* Desire to learn and grow

• An internal drive to succeed
• Ability to work on a team and independently
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Technical Requirements

* Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by arenaflex to perform day-to-day tasks

• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands

* Work is performed while sitting and/or standing for at least 8 hours each day

• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

Remote Work Qualifications

* Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only

Why Join arenaflex?

* Be part of a dynamic and innovative company that is revolutionizing the way foodservice professionals shop online

• Enjoy a competitive benefits package and opportunities for growth and professional development
• Collaborate with a talented team of experts and contribute to the success of a leading e-commerce company
• Work in a fast-paced environment that is always challenging and rewarding
• Enjoy a focus on work/life balance and a commitment to supporting your well-being

How to Apply

If you are a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we invite you to submit your resume and apply online today. Join our team and be part of a dynamic and innovative company that is shaping the future of the online food service industry. Apply Job! Apply for this job