Experienced Customer Service Representative – Remote Work Opportunity with arenaflex
Job Summary:
Join the arenaflex family and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our valued customers while working from the comfort of your own home. With a competitive hourly rate of $24, this is an exciting opportunity to develop your skills, advance your career, and enjoy a healthy work-life balance.
About arenaflex:
arenaflex is a leading airline that has been connecting people and cultures for over a century. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the world's most trusted and respected airlines. As a member of our team, you will be part of a diverse and inclusive workforce that values creativity, collaboration, and continuous learning.
Key Responsibilities:
As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding their expectations. Your duties will include:
- Handling customer inquiries and resolving issues in a professional and courteous manner
- Issuing, reissuing, and refunding traveler tickets
- Booking, ticketing, and confirming flight reservations
- Rebooking travelers on oversold flights and during irregular operations
- Performing traveler registration and front seat tasks (excluding curbside)
- Correcting oversold seat tasks and issuing upgrades
- Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation
- Performing traveler loading, including ticket lift and ticket lift/check
- Working entryway peruser/scanner and related duties to include pre-boarding, observing/checking carryon items, and leave line models
- Working jetways/spans for the purpose of boarding and deplaning travelers
- Making boarding and takeoff gate declarations
- Conveying domestic/international flight records
- Performing traveler service flight close-out methods
- Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and top-of-the-line ticket counters
- Maintaining the schedule of flight loading process
- Performing customer service hands-on training
- Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
- Helping travelers with self-service kiosk registration and booth baggage handling at ticket counters
- Line standing at ticket counter stands and ticket counters
- Clearing/confirming international records at booth in the ticket counter area and activation stations
- Accepting and activating travelers' self-labeled bags at activation stations
- Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
- Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
- Answering and assisting during security and emergency situations
- Providing interfacing traveler door information
- Providing quality customer service in a professional manner and according to American's rules
- Adhering to organization policies, procedures, and performance guidelines
- Completing task-related stages of training
- Complying with applicable laws (e.g. DOT, FAA, TSA)
- Utilizing various internal resources/frameworks including during customer interactions
- Wearing uniform as required by organization policy
Additional Responsibilities (dependent on airport size):
* Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
- Helping international travelers through customs/migration, including baggage re-check
- Conveying tickets, international flight reports, and customs/migration forms
Requirements:
* High school diploma or equivalent
- Previous customer service experience
- Bilingual language abilities required in certain areas
- Relevant valid driver's license as required by local authorities
- Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power and US Customs security identifications, if applicable
- Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
- Must be eligible to work in the U.S.
Preferred Qualifications:
* Training and previous professional experience
- Working knowledge of Saber or other Traveler Service Framework
- Past face-to-face customer service experience
- Working in a high-speed environment
What You'll Get:
* Competitive hourly rate of $24
- Comprehensive health benefits, including medical, dental, prescription, and vision coverage
- Health programs to help you be your best self
- 401(k) program with employer contributions available after one year
- Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more
- Opportunity to work from home and enjoy a healthy work-life balance
- Career growth opportunities and learning benefits
- Inclusive and diverse work environment that values creativity, collaboration, and continuous learning
How to Apply:
If you're ready to join the arenaflex family and embark on a journey of growth, learning, and self-discovery, apply now! Visit our website to learn more about our company culture, benefits, and career opportunities. Apply for this job