Experienced Customer Support Representative – Veterinary Assistance Team
At arenaflex, we're on a mission to revolutionize the way pet parents interact with our company, and we're looking for a talented and enthusiastic Customer Support Representative to join our dynamic Veterinary Assistance team in Louisville, KY. As a key member of our team, you'll be responsible for delivering exceptional customer service, resolving client issues, and providing support to veterinary facilities. If you're passionate about animals, enjoy working in a fast-paced environment, and are committed to providing outstanding service, we want to hear from you!
About arenaflex
arenaflex is the fastest-growing e-commerce retail business in the market today, and we're dedicated to providing an unparalleled customer experience. Our company culture is built on three core values: Health, Wellness, and Culture. We believe that our employees are our greatest asset, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.
Why You'll Love Working Here
At arenaflex, we offer a range of benefits and perks that make us stand out from the competition. Some of the advantages of working with us include:
- Competitive starting wages
- Opportunities for wage increases starting after 3 months of service
- Environment-controlled climate
- Employee 20% Discount Program at arenaflex for all your pet needs
- 401(k) with company matching
- Group building events and company-supported lunch meetings
- Career development and advancement opportunities
- Health insurance qualification on the first of the month
- Sponsored childcare, adult, and pet backup care through Care.com
- Discounts on various items through the LifeMart Discount platform
What You'll Do
As a Customer Support Representative, you'll be responsible for:
- Connecting directly with veterinary centers to arrange prescription approvals, resolve client issues, and explain order requests
- Examining and resolving issues to determine suitable solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
- Completing data entry of prescriptions into arenaflex's healthcare software
- Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
- Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
- Working with a willingness to learn and grow, and being open to feedback and development opportunities
- Communicating with veterinary facilities via telephone (sometimes via other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record client note accounts, so being thorough is essential
- Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
What You'll Need
To succeed in this role, you'll need:
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
- Working with ownership, being a self-starter, and attention to detail
- Capability with Microsoft Outlook
- High school education or equivalent
- Ability to maintain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy where applicable
- Decision-making abilities
- Demonstrated ability to perform multiple tasks and perform well in a fast-paced environment
- Ability to adapt to change as per the business needs of the organization
- Flexibility to move schedule and stay at work longer than required on a case-by-case basis by the specialty unit
- Ability to maintain confidentiality and secure sensitive data
- Ability to pass background checks
Join Our Team!
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we want to hear from you! Apply now to become a part of our arenaflex team and start your career journey today! Apply Job! For more such jobs, please click here! Apply for this job