Experienced Technical Customer Care Specialist I – Remote Opportunity at arenaflex
At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.
About arenaflex
arenaflex is a leading provider of innovative solutions in the automotive industry. We're committed to delivering exceptional customer experiences and empowering our customers to succeed. Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission.
Job Summary
We're seeking an experienced Technical Customer Care Specialist I to join our team. As a Technical Support Specialist, you will represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues. This is a remote, work-from-home opportunity that requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.
Key Responsibilities
* Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues
- Demonstrate strong interpersonal and communication skills, while working with diverse audiences
- Exhibit personal responsibility, accountability, and teamwork
- Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
- Provide one-on-one training to new and existing customers as needed while working on support tickets
- Identify and resolve issues that prevent users from utilizing our software
- Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
- Maintain strong working knowledge of released products
- Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
Work Environment and Schedule
* This is a remote, work-from-home opportunity
- The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM - 6PM Central Time
- Candidates must be okay working in the Central Time Zone
- Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)
Essential Qualifications
* High School Diploma/GED
- Generally, less than 2 years of experience
- Excellent written and verbal communication skills
- Requires attention to detail and the ability to adapt to change
- Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system
Preferred Qualifications
* College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience
- Ability to analyze, troubleshoot, and document issues related to system performance and functionality
- Experience supporting online products and services
- Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.)
- Experience supporting mobile devices such as IOS and Android
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission
Compensation, Perks, and Benefits
* Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for career growth and professional development
- Flexible work schedule and remote work options
- Access to cutting-edge technology and tools
- Collaborative and supportive work environment
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job