Business System Analyst - TH

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Responsibilities

Our current requirement includes the following qualifications:

• Minimum 6–8 years of Business Analyst experience

• Full hands-on experience across the SDLC

• Experience working in both Agile and Waterfall development environments

• Strong technical aptitude, including the ability to understand data concepts, perform data extraction using SQL, and draft functional and system requirement behaviors

• Proven experience producing BRD and FRD documentation

• Quick learner, adaptable, and able to ramp up efficiently

• Canada-based candidates preferred, ideally within the GTA

Qualifications

• Computer Science degree or equivalent IT educational background

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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