Experienced Customer Experience Business Operations Analyst – Data-Driven Insights for CX Excellence
Are you a data enthusiast with a passion for customer experience? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex, a leading innovator in cloud API technologies, as an Experienced Customer Experience Business Operations Analyst. In this role, you will play a pivotal part in shaping arenaflex's customer experience strategy, leveraging your analytical expertise to drive business growth and optimisation.
About arenaflex
arenaflex is a pioneering developer of cloud API technologies, dedicated to empowering companies worldwide to become "API-first" and securely accelerate AI adoption. Our mission is to unleash developer productivity, build securely, and accelerate time to market. With a strong focus on innovation and customer satisfaction, arenaflex is the perfect place for talented professionals to grow and thrive.
The Role
As an Experienced Customer Experience Business Operations Analyst, you will be an integral member of the Customer Experience (CX) Operations team, reporting to the broader Revenue Operations team. Your primary responsibility will be to support the CX organisation's growth and optimisation by providing data-driven insights and analytics. You will work closely with the CX team to build internal analytics, guiding team members to deliver maximum value to arenaflex customers.
Key Responsibilities
* Work across SQL data warehouses (Snowflake and Bigquery), Tableau, Google Sheets, and Google Slides to create, maintain, analyse, and present reports, metrics, and dashboards across all levels and roles of the CX team.
- Build and maintain slide decks for key CX Cadences (QBRs, All-Hands, Board Decks, etc.).
- Develop and maintain the CX data dictionary and reporting suite for all roles and levels of CX.
- Analyse, model, and forecast Professional Services KPIs for internal and external resources.
- Own the user adoption and documentation of CX analytics.
- Manage CX team inquiries and ad-hoc requests across data, reporting, and analytics.
- Help improve customer data points and run projects as necessary to ensure data integrity.
What You'll Bring
* A passion for data, user experience, and automation.
- Strong customer service attitude, and ability to work independently and in a fast-paced environment.
- A team player who works well in a collaborative environment.
- Proficiency with SQL for data analysis and modelling. Experience with DBT is a plus.
- Advanced Gsheet and Gslides skills; Tableau reporting expertise, Basic Salesforce reporting skills.
- Reliability and attention to detail.
- Excellent written and communication skills. Ability to concisely articulate complex issues and solutions to different audiences.
- A team player who works well in a collaborative environment.
- 3-5 years of relevant business experience.
What We Offer
* A dynamic and innovative work environment with a strong focus on customer satisfaction.
- Opportunities for career growth and professional development.
- Collaborative team culture with a passion for data-driven insights.
- Competitive compensation and benefits package.
- Flexible work arrangements to support work-life balance.
- Access to cutting-edge technology and tools.
- Recognition and rewards for outstanding performance.
Why Join arenaflex?
* arenaflex is a leader in cloud API technologies, with a strong presence in the industry.
- Our innovative approach to customer experience and data-driven insights sets us apart from the competition.
- We offer a dynamic and collaborative work environment, with opportunities for career growth and professional development.
- Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
How to Apply
If you're a motivated and analytical professional with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from all backgrounds. Apply for this job