Experienced Customer Care Specialist – Remote Opportunity with arenaflex

At arenaflex, we're on a mission to revolutionize the way people live, work, and interact with each other. As a rapidly expanding, top-performing franchisee of The Good Feet Store, America's #1 Arch Support Store, we're passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. With 32 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, and Ohio, and plans to open 25 more locations over the next 4-5 years, we're looking for talented individuals to join our team as Customer Care Specialists.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing exceptional customer experiences. Our employees are passionate about helping transform lives, and we're committed to creating a work environment that's inclusive, supportive, and empowering. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our premium Arch Supports are only found in our retail stores, and we're proud to be a leader in the industry.

The Role

As a Customer Care Specialist at arenaflex, you'll be responsible for handling inbound calls from our customers across all our store locations. You'll embody the Mission, Vision, and Values of arenaflex, providing exceptional customer service and support while working with our sales team to educate customers about the effects of Good Feet arch supports. Your primary responsibilities will include:

• Answering calls, transferring calls to appropriate store locations, and returning calls as needed
• Remedy any customer concerns or issues by being an available voice, routing calls accurately, and following up as needed
• Scheduling appointments for multiple stores via Google Calendars
• Listening to customers to understand their needs and quickly identify the right questions to ask
• Providing exceptional customer service and support, embodying the arenaflex Mission, Vision, and Values

Requirements

To be successful in this role, you'll need to possess the following skills and qualifications:

• Excellent verbal and written communication skills: You'll be the voice of arenaflex, providing exceptional customer service and support over the phone.
• Excellent time management skills: You'll be juggling multiple calls, appointments, and tasks, so strong time management skills are essential.
• Strong customer service and interpersonal skills: You'll be working with customers, sales teams, and other stakeholders, so excellent interpersonal skills are crucial.
• Detail-oriented, especially with follow-up processes: You'll need to ensure that customer concerns are resolved efficiently and effectively.
• Ability to work alternating Saturdays until 5:00 pm: You'll need to be flexible and available to work on Saturdays as needed.

Education/Experience

* High School Diploma or G.E.D: A high school diploma or equivalent is required for this role.

• Physical Requirements: Prolonged sitting and typing at a computer, occasional travel to Richmond, VA.

Why Join arenaflex?

As a Customer Care Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary: We offer a clear and simple compensation package that reflects your value to our team.
• 100% remote work: You'll have full control over your work environment, allowing you to work from anywhere.
• Opportunities for growth and development: We're committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.
• Collaborative and supportive team environment: You'll be part of a dynamic and inclusive team that's passionate about delivering exceptional customer experiences.
• Flexible scheduling: You'll have the flexibility to work on Saturdays as needed, with a range of scheduling options available.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Submit Your Application

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