Learning and Content Manager (Internal Candidates Only)

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About the Role

The Learning & Content Manager is responsible for leading the creation, management, and delivery of engaging learning and support resources across StarRez platforms, including StarRez Academy and StarCare Online. This role ensures that customers, partners, and internal teams have access to high-quality, accurate, and up-to-date content that enhances adoption, customer experience, and employee knowledge. The Learning & Content Manager will supervise a team of content specialists and collaborate cross-functionally with marketing, product, and customer success teams to ensure consistent and impactful learning experiences.

Responsibilities

• Platform & Content Management

  • Oversee the development, maintenance, and continuous improvement of StarRez Academy and StarCare Online.
  • Ensure all learning and support content is current, accurate, and aligned with product updates and company strategy.
  • Repurpose content across multiple formats (guides, video, eLearning, webinars, knowledge base, and social media).
  • Optimize content for searchability and accessibility, ensuring users can quickly find and apply information.

  Leadership & Supervision

  • Lead and mentor a team of instructional designers, Absorb LMS users and content creators including, E-Learning Specialists, and LMS Administrators in Customer Enablement.
  • Set priorities, manage workloads, and ensure deadlines are consistently met.
  • Foster a culture of creativity, accountability, and continuous improvement.

  Content Strategy & Execution

  • Research and source new content ideas that anticipate customer needs and align with industry trends.
  • Ensure all published materials adhere to company voice, branding, and compliance standards.
  • Collaborate with product teams to develop release-specific training and documentation.
  • Partner with marketing to align learning content with promotional campaigns and customer engagement strategies.
  • Course development include Advanced Super User Courses
  • Collaborate with internal committees such as the Academy Steering Committee to drive strategic learning initiatives. Expand learning brands and programs, including StarRez Explorer and future Academy learning opportunities. Produce monthly reports on StarRez Academy performance and SCO (Sharable Content Object) usage metrics. Collaborate with People and Culture leadership to embed learning tools within onboarding and ongoing staff development programs.

  Quality & Competitive Awareness

  • Regularly monitor competitors’ learning and support offerings to identify gaps and opportunities.
  • Maintain high editorial standards in writing, editing, and multimedia content production.
  Measure effectiveness of learning and support content using engagement analytics, customer feedback, and support metrics.

Required Qualifications

• Proven experience in content management, instructional design, or learning management systems.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills with attention to detail.
• Proficiency with content creation tools (eLearning authoring, video editing, CMS platforms).
• Familiarity with content performance analytics.
• Experience in SaaS, EdTech, or customer support technology preferred.

Reasons to join our Team

StarRez is not just a workplace—it’s a place to belong, build, and grow.  

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.  

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.  

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.  

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.  

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.  

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!

StarRez is an equal opportunity employer.