[Remote] Experienced Collections Specialist
Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management is a trusted name in debt recovery and financial solutions. They are seeking a Consumer Collections Specialist responsible for contacting consumers about outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while ensuring compliance with company standards and regulations.
Responsibilities
- Contact consumers via phone, email, and mail regarding past-due accounts
- Negotiate payment plans in accordance with company policies
- Document all communications and account updates accurately
- Adhere to federal and state collection laws, including FDCPA
- Meet performance goals and maintain high customer service standards
Skills
- Previous collections or customer service experience
- Strong communication and negotiation skills
- Ability to remain professional and empathetic during challenging conversations
- Basic computer proficiency and ability to learn new systems
- Bilingual skills
Benefits
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Company Overview