[Remote] Associate Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. Nerdio is a fast-moving company that enhances Azure Virtual Desktop and related services. They are seeking a highly motivated Associate Technical Account Manager to manage technical accounts and ensure exceptional customer service.
Responsibilities
- Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach
- Assist customers via email or calls, providing technical guidance, best practices, or responding to questions
- Participate in customer calls to address technical questions and provide solutions
- Run one-to-many programs to educate customers on best practices related to Nerdio's products and services
- Collaborate with internal teams to resolve complex technical problems and improve service delivery
- Maintain up-to-date knowledge of Nerdio's products, services, and industry trends
- Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data
- Support Nerdio's Customer Success team in projects that improve the customer journey at scale
- Monitor customer health signals and proactively reach out to drive product adoption and prevent churn
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in technical account management, sales engineering, or Information Technology
- Strong understanding of Microsoft Azure and core Azure services
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Strong problem-solving skills and attention to detail
- Experience with VDI solutions
Benefits
- Competitive Base + Commissions
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
- Benefits for international employees, outside the US, vary by country.
Company Overview
Company H1B Sponsorship