[Remote] Junior QA Product Liaison
Note: The job is a remote job and is open to candidates in USA. Arbiter is seeking a detail-oriented and collaborative Junior QA Product Liaison to join their QA team. The role serves as a key connector between customer-reported issues and the QA, Product, and Engineering teams, ensuring that bugs are documented, organized, and prioritized for resolution.
Responsibilities
- Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized
- Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis
- Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment
- Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues
- Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines
- Surface critical or widespread customer-facing problems to ensure timely visibility across the team
- Help identify trends and recurring issues by reviewing incoming issue data
- Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution
- Clearly communicate customer impact and issue urgency to internal stakeholders
- Organize and maintain issue queues to ensure accuracy and up-to-date status across the team
- Track trends related to bugs, releases, and customer impact to support QA reporting
- Contribute data-driven insights to help inform product improvement efforts
Skills
- Familiarity with software QA concepts and the bug lifecycle
- Ability to review, reproduce, and clearly document software issues
- Working knowledge of Zendesk or similar support/CRM platforms
- Basic understanding of Agile/Scrum development environments
- Strong organizational skills with the ability to manage and categorize high volumes of incoming issues
- Clear written and verbal communication skills — you'll be working across multiple teams
- Ability to prioritize issues based on customer impact and business risk
- Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls
- Have an internet connection that's adequate for their job, a minimum of 10Mbps down
- Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues
- Background or coursework in Computer Science, Information Systems, or a related field
- Prior experience in a technical support, QA, or product operations role
Company Overview