Technical Support Specialist
UC Santa Barbara is a vibrant institution seeking a Technical Support Specialist for the HSSB Administrative Support Center. The role involves providing technical helpdesk services, managing web and database applications, and overseeing equipment management for faculty, staff, and students.
Responsibilities
- Serves as contact for incoming help requests regarding hardware, software and network problems, and classroom technology issues
- Works with users and departmental support staff to test and diagnose problems
- To whatever extent possible, suggests solutions via phone, email or in person
- Escalates problems to appropriate helpdesk when first-line support is unable to resolve problem
- Provides troubleshooting support for staff, faculty, graduate students and associated researchers in their department offices and labs
- Installs and configures new hardware and software
- Consults with staff and faculty regarding design and implementation of technologies used in support of instruction and research and coordination with College and campus support services
- Supports departmental use of administrative systems, including support of local network printing from College, campus and systemwide applications
- Responsible for the design, development, accessibility, and maintenance of content and functionality of approximately 20 departmental, center and area specific websites using Wordpress, Drupal, PHP, HTML/CSS, and MySQL for all HASC departments (Classics, East Asian Languages and Cultural Studies, History and Religious Studies)
- Provides training, guides, and assistance as needed, for posting content to department websites
- Manages social media access and provides graphic design for departmental events
- Verifies available funding, and initiates all hardware and software purchases for all HASC departments using Gateway and FlexCard
- Procures both IUC and non-IUC funded computer equipment
- Provides required back-up documentation to the financial support staff for all IT purchases
- Looks for ways to create efficiencies and maximize budgets to benefit all supported departments
- Maintains detailed records of all departmental equipment, software inventories and license agreements, and adheres to all audit regulations
- Prepares, submits and maintains equipment warranty forms
- Assists with completion of departmental annual equipment inventory
- Prepares, submits and maintains EIMR's for disposal of old equipment
- Participates in long-range planning, analysis, goal and objective setting for all departmental technical planning
- Assists HASC Director and Departmental Chairs in preparing and submitting annual Instructional Use of Computing (IUC) proposals & advices faculty and staff on instructional technology issues
- Attends classes and seminars to increase knowledge and skills
- Researches technologies to stay current with changing technology
Skills
- Bachelor's degree in related area or equivalent experience / training
- WordPress CMS, Drupal CMS, HTML5/CSS design and development experience
- Experience administering Windows and Mac operating systems, setting up and maintaining AV equipment (projectors, etc.)
- Google G-Suite administration experience
- Experience with web accessibility standards and tools such as SiteImprove
Benefits
- Full Benefits
- Excellent retirement and health
Company Overview