Bilingual Associate Sales & Customer Service

BrokerLink, part of Intact Financial Corporation, is seeking Bilingual Associate Sales and Customer Service representatives to join their team. The role involves advising customers on insurance products, processing payments, and providing exceptional customer service through various communication channels.

Responsibilities

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps
• Analyze individual customer needs, promote and cross-sell personal insurance products and services
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly

Skills

• At least one year of customer service experience required
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others
• Tech-savvy abilities, with confidence in navigating various systems
• Ability to multi-task and remain calm under pressure
• You must be prepared to study, write and pass a provincial Insurance Licensing Exam with the support of our In-house Training Team
• Bilingualism in English and French is a requirement
• No Canadian work experience required however must be eligible to work in Canada
• Previous call center experience
• Previous experience in sales and customer loyalty

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers.

Company Overview