Europe Healthcare Customer Care International Rep

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Job Description:

Europe Healthcare Customer Care Representative

Remote Position

High English proficiency

Grade: 8

Job summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts in United Kingdom, Ireland, Norway, Sweden, Finland and Denmark in English language

He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities:

Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations).

Analyzes and resolves Healthcare account issues.

Qualifications:

Excellent communication skills and English language proficiency, flexible and eager to learn.

Working hours:

Availability: Monday to Friday 2AM to 11am. excluding local Bank holidays.

44 Hrs per week

Employee Type:  

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