Technical Support Representative L2 PH
Ready to make a difference and grow your career? Join Excis, a global IT leader, and become part of our growing team in the Philippines! We offer more than just a job – we provide a rewarding career in a supportive, fast-paced environment where you can thrive by solving technical challenges and making a real impact. This is your perfect opportunity to grow, innovate, and excel in the IT industry.
We are seeking a skilled and proactive Technical Support Representative L3 to provide advanced technical support for users and IT systems in a remote environment. The successful candidate will handle escalated technical issues from Level 2 support, troubleshoot complex problems, and ensure the reliability, security, and performance of IT infrastructure and endpoints. The role also includes managing devices using Microsoft Intune and supporting cloud-based environments.
- 190+ countries served worldwide
- 6,000+ engineers in our global network
- 200+ enterprise clients relying on our expertise
- Provide Level 3 technical support for desktops, laptops, mobile devices, and network issues, troubleshooting and resolving escalated incidents from Level 1 support teams using remote desktop and endpoint management tools.
- Manage Microsoft Intune / Endpoint Manager, including device configuration, compliance policies, device enrollment, and provisioning for corporate devices.
- Deploy applications, security policies, and device configurations through Intune, and support patch management, device updates, and endpoint security.
- Support Azure Active Directory / Microsoft 365, including user accounts, permissions, authentication issues, and troubleshooting Windows devices managed through Intune.
- Monitor system alerts, respond to incidents within SLA requirements, maintain accurate documentation, and collaborate with Level 3 engineers and infrastructure teams for complex issue resolution.
Requirements
- Bachelor’s degree or diploma in IT, Computer Science, or related field (or equivalent experience) with 3–5 years in IT support/help desk, demonstrating strong Windows 10/11 administration and troubleshooting skills.
- Hands-on experience with Microsoft Intune / Endpoint Manager, Azure Active Directory, and Microsoft 365 environments, including device compliance, patch management, and endpoint security.
- Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN) and proficient in remote support tools and IT ticketing systems.
- Strong communication in Spanish and English, customer service, and documentation skills, with the ability to prioritize tasks and manage multiple incidents simultaneously in a remote environment.
- Preferred: Certifications (CompTIA A+, Network+, MD-102 / Endpoint Administrator, ITIL Foundation), experience with Microsoft Autopilot, Azure administration, cloud infrastructure, and working collaboratively with cross-functional IT teams.
Benefits
You’ll join a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and drives operational success. We’re not just solving problems – we’re shaping the future of IT support and delivering real-world impact for our clients across 190+ countries. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Take the Next Step: If you’re passionate about technology, eager to learn, and ready to make a real impact, Excis is the place for you. Don’t just join a company – join a mission to redefine IT excellence.
Apply Now and let’s build the future of IT together!
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