IT Support Specialist - Remote Canada

IT Support Specialist (Remote, Canada) About Bold Commerce

Bold Commerce is a leading ecommerce technology company helping merchants grow, scale, and succeed online. For over a decade, we’ve delivered innovative, user-friendly solutions that enable seamless shopping experiences, boost revenue, and build customer loyalty. Our products span checkout enhancements, pricing strategies, and more, so merchants can focus on what they do best: running their business.

rePete is our latest app, designed to increase customer lifetime value without increasing churn. It learns each customer’s real purchase rhythm and delivers perfectly timed reorder nudges — no rigid schedules, no forced commitments.

At Bold, we combine cutting-edge technology with deep merchant insights, creating tools that drive growth today and future-proof businesses for tomorrow.

What You’ll Do

We’re looking for an IT Specialist to support our remote team. In this role, you’ll deliver day-to-day technical support, manage employee access, and help maintain our internal systems and tools. You’ll play a key part in ensuring employees have what they need to do their best work,  from onboarding and off-boarding to troubleshooting and system support.

This is a great opportunity for someone early in their IT career who enjoys problem-solving, collaborating with people, and learning modern, cloud-based systems.

What You’ll Be Responsible For

• Provide technical support across hardware, software, and internal tools in a remote-first environment.
• Troubleshoot access, system, and workstation issues efficiently.
• Manage help desk tickets, prioritizing issues and delivering a high-quality employee experience.
• Set up and configure laptops and software for new hires, ensuring smooth onboarding and proper access from day one.
• Manage user access, including provisioning, deprovisioning, and secure offboarding.
• Support identity and access management (Google Workspace, SSO platforms) and assist with ongoing system maintenance.
• Maintain system security with updates, access controls, and general upkeep.
• Track and manage IT assets, ensuring accurate inventory and supporting reporting needs.

What We’re Looking For

• 0–3 years of experience in IT support, help desk, or a similar role
• Basic knowledge of computer troubleshooting and networking
• Familiarity with cloud-based tools (Google Workspace, SaaS applications, etc.)
• Exposure to identity and access management concepts (SSO, provisioning) is an asset
• Experience with mobile device management tools (e.g., Jamf) is an asset
• Exposure to scripting or automation (Bash, Python, etc.) is an asset
• Strong problem-solving skills with the ability to work independently
• Clear communication skills, with the ability to explain technical concepts simply
• Organized, reliable, and able to manage multiple priorities
• Comfortable working in a remote-first environment

How You’ll Stand Out

• You respond quickly and bring a strong sense of urgency to support requests
• You’re curious and look for ways to improve processes
• You know when to solve independently and when to ask for help
• You care about creating a great employee experience

Our Investment in YOU!

• Competitive compensation that reflects your experience and skills
• Employer Paid Health & Dental Benefits - starting day 1! 
•   Competitive paid vacation days
• Annual Health Benefit ($1,000 per year) to help you thrive!
• Virtual mental health and EAP platform for support anytime
• Employee Options to help you grow with us!
• Working remotely - anywhere in Canada 
• Flexible work hours